Waitress Resume Example Healthcare Services Group

WAITRESS

Summary

Hardworking and reliable [Industry] worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.

Committed waitress, and cashier with 7 years of experience processing customer payments through various point of sale systems. Quick and accurate when balancing cash drawer and reconciling credit machine printouts. Outstanding communication and customer engagement abilities.

Reliable team member with 7 years of experience processing payments. Skilled at helping customers, balancing cash drawers and working within various departments. Expert at ringing up sales quickly and accurately.

Skills

Issue resolution
Cash drawer balancing
Payment processing
Liquor regulations and compliance
Cash register operation

Cash management
Knowledge of wine and spirits
ID verification
Customer greeting

Experience

Waitress
Colorado Springs , COHealthcare Services Group/May 2012 to May 2014

Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Calculated charges, issued table checks and collected payments from customers.
Designed custom private function and banquet packages to accommodate groups of up to 50, including business dinners, sales presentations, club meetings, weddings and charity events.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Answered phones politely and promptly, accurately recording and confirming reservations.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.

Cashier
Papillion , NEGoodwill Omaha/Oct 2014 to Sep 2016

Troubleshot and resolved issues with cash registers, card scanners and printers.
Trained new team members in cash register operation, stock procedures and customer service.
Helped customers find specific products, answering questions and offering advice.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Welcomed customers, offering assistance to help find necessary store items.
Processed customer payments quickly and returned exact change and receipts.

Waitress
Albuquerque , NMHealthcare Services Group/Dec 2016 to Jan 2018

Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Increased sales of key menu items through effective upselling.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Checked order accuracy and food quality before delivering to customers.

Waitress
Bountiful , UTHealthcare Services Group/Jan 2019 to Aug 2019

Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Education and Training

High School DiplomaDel Rio High SchoolJun 2014City, State

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Waitress Resume Example

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