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Waitress Resume Example

Resume Score: 80%

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WAITRESS
Summary

Dedicated and hardworking. Able to rely on for many positions and or spots of availability. Three years of work experience of handling customers rightfully. Provide good quality of memorization skills, sale skills, and service skills. Provides customers with an outgoing personality. Proficient in system operations.

Skills
  • Sales Techniques
  • Effective customer upselling
  • Price memorization
  • Service prioritization
  • Check payment processing
  • Client support
  • Issue resolution
  • Customer service
  • Communications
  • Team building
  • Organization
  • Cash handling accuracy
  • Outgoing personality
  • Reliable and punctual
  • Listening skills
  • Verbal/written communication
  • Written and oral communication skills
  • Excellent communication skills
  • Product Sales
  • Money handling
  • Money Transfer Systems
  • Documentation and recordkeeping
Experience
02/2020 to Current
WaitressOff The Rak － Ebensburg, PA
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Increased sales of high margin menu items through effective upselling.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
09/2019 to 02/2021
WaitressKosta's Restaurant － Ebensburg, PA
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Increased sales of high margin menu items through effective upselling.
04/2018 to 09/2019
HostessOff The Rak － Ebensburg, PA
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Notified server after seating parties in section to facilitate prompt service.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Education and Training
07/2020
High School DiplomaCambria Heights Senior High School － Patton, PA
CosmetologyThe Salon Professional Academy - Altoona － Altoona, PA
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Resume Overview

Companies Worked For:

  • Off The Rak
  • Kosta's Restaurant

School Attended

  • Cambria Heights Senior High School
  • The Salon Professional Academy - Altoona

Job Titles Held:

  • Waitress
  • Hostess

Degrees

  • High School Diploma
    Cosmetology

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