waitress resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Enthusiastic Waitress with 8 years of experience in restaurant dining. Knowledgeable about food and beverage pairings, inventory management and kitchen preparation. Excellent memorization skills with outgoing, personable attitude.
Skills
Beverage preparation
Tableside service
Ordering procedures
Guest relations management
Sale expertise
Menu memorization
Table setting
Food running
Conflict management
Basic math
Work History
11/2019 to Current
WaitressHoliday Retirement – Roanoke, VA,
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Prepared beverages and filled food orders for customers.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
Managed event contracts, including estimates, event profiles and post-event summaries.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Checked identification to enforce age requirement for alcoholic beverages.
Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
Decreased customer wait times by efficiently carrying 6 plates at one time without spilling or dropping food.
Loaded trays with accessories, including eating utensils, napkins and condiments.
Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Assisted with various banquet food stations, set up and service to multiple dining areas.
Set dining tables to prepare for diverse types of events and follow strict service standards.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management.
05/2014 to 11/2019
WaitressHoliday Retirement – San Luis Obispo, CA,
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using [Software] to confirm deliveries to correct rooms.
Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Monitored guests for intoxication and immediately reported concerns to management.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
Kept track of event finances, including initial deposits, due payments and final balances.
Set dining tables to prepare for diverse types of events and follow strict service standards.
06/2011 to 05/2013
WaitressHoliday Retirement – Strongsville, OH,
Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.
Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries.
Prepared operational reports and analyses and made appropriate recommendations to address progress and negative trends.
Adjusted meal portions based on costs, availability and planned recipes to optimize restaurant revenue.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Maintained smooth and timely operations in preparation and delivery of meals.
Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Led shifts while preparing food items and executing requests based on required specifications.
Planned promotional menu additions based on seasonal pricing and product availability.
Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Inspected completed dishes for best-in-class plating, aroma and food quality.
Mentored staff in expectations and parameters of kitchen goals and daily work.
Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
Verified proper portion sizes and consistently attained high food quality standards.
Cleaned areas regularly to maintain sanitation and safety standards and streamline service flow.
Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information.
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Education
Expected in 06/1996 to to
High School Diploma: Preparaotria #1 - Monterrey Nuevo León, GPA:
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