waitress resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.
Skills
Staff mentoring
Payment processing
Liquor regulations and compliance
Coin counting
Product recommendations
Knowledge of wine and spirits
Customer greeting
POS systems
Issue resolution
Credit and cash transactions
Customer order recording
ID verification
Customer assistance
Cash management
Education and Training
Bentworth Senior High SchoolBentleyville, PAExpected in 06/2016 ā āHigh School Diploma: - GPA:
Penn Commercial Business/Technical SchoolWashington, PAExpected in 09/2020 ā āAssociate of Applied Science:Medical Assisting - GPA:
Experience
Monarch Casino Black Hawk - Waitress Black Hawk, CO, 03/2018 - Current
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Cleaned dishes with detergent, rinsing and sanitizing chemicals.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Maintained accuracy while handling payments of up to $300, giving change and printing receipts.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Checked order accuracy and food quality before delivering to customers.
Calculated charges, issued table checks and collected payments from customers.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of 2 to 50. (Of course with some help of fellow team members)
Carried 6-8 plates at one time without dropping or spilling, decreasing overall customer wait time.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Increased sales of key menu items through effective upselling.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Designed custom private function and banquet packages to accommodate groups of up to 30, including business dinners, sales presentations, club meetings, weddings and charity events.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Answered phones politely and promptly, accurately recording and confirming reservations.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Calculated charges, issued table checks and collected payments from customers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of 2 to 30.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Prepared salads and appetizers to back up kitchen staff.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Buffalo Wild Wings - Waitress City, STATE, 12/2016 - 05/2017
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of 2 to 10.
Increased sales of key menu items through effective upselling.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Calculated charges, issued table checks and collected payments from customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Maintained accuracy while handling payments of up to $300, giving change and printing receipts.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Carried 6-8 plates at one time without dropping or spilling, decreasing overall customer wait time.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Checked order accuracy and food quality before delivering to customers.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Ponderosa Steakhouse - Cashier/Waitress City, STATE, 05/2015 - 04/2016
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Smoothly processed incoming orders, handling over 30 transactions per day with exceptional accuracy.
Assisted customers with account updates, new service additions and promotional offers.
Received payments for food orders and issued receipts reflecting zero balances or additional payments required to bring accounts current.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Worked closely with front-end staff to assist customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed customer payments quickly and returned exact change and receipts.
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