LiveCareer-Resume

waitress resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Sociable skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

Dedicated with 15 years of experience skilled in memorizing menus and promoting customer loyalty. Resourceful individual providing customers with pleasant dining experience and quality food service. Proficient in itemizing orders and preparing accurate checks, assisting guests in menu selections and resolving common customer issues. Commended for excellent multitasking abilities and happy, patient demeanor.

Skills
  • Point of Sale (POS) system operations
  • High-volume dining
  • Menu memorization
  • Dining customer service
  • Relationship management
  • Seating assignment preparation
  • Liquor, wine and food service
  • Table setting arrangements
  • Price memorization
  • Menu knowledge
  • Effective customer upselling
  • White glove service
  • Sales Techniques
  • Check payment processing
  • Safe food handling
  • Table Bussing
  • Food inspection
  • Service prioritization
Education and Training
Golden Oak Adult School Valencia, CA Expected in 05/2021 High School Diploma : - GPA :
College Of The Canyons Valencia, CA Expected in GED : - GPA :
Experience
Aramark Corp. - Waitress
Hickory, NC, 04/2015 - 06/2020
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Increased sales of high margin menu items through effective upselling.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Mhc Equity Lifestyle Properties - Waitress Supervisor
Ocala, FL, 12/2006 - 06/2016
  • Implemented new POS system and trained 2 staff members of effective use.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Served over 10 tables at once while supervising staff of 8 servers.
IHOP - Assistant Manager
City, STATE, 08/2010 - 01/2016
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Delegated daily tasks to team members to optimize group productivity.
  • Completed inventory audits to identify losses and project demand.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

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Resume Overview

School Attended

  • Golden Oak Adult School
  • College Of The Canyons

Job Titles Held:

  • Waitress
  • Waitress Supervisor
  • Assistant Manager

Degrees

  • High School Diploma
  • GED

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