Goal-focused server well-versed in restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Maximize table turnover to take advantage of every sales opportunity without sacrificing service.
Skills
Point of Sale (POS) system operations
Safe food handling
Effective sales techniques
Menu memorization
High-volume dining
Regulatory compliance
Menu knowledge
Food safety understanding
Effective customer upselling
Conflict and dispute resolution
Service prioritization
Experience
09/2018 to 05/2020
WaitressHealthcare Services Group – Defuniak Springs, FL,
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Calculated charges, issued table checks and collected payments from customers.
Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
Recorded orders and partnered with team members to efficiently serve food and beverages.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Checked order accuracy and food quality before delivering to customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Carried [Number] plates at one time without dropping or spilling, decreasing overall customer wait time.
08/2018 to 02/2019
WaitressHealthcare Services Group – Fort Sherman Historical, MT,
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Calculated charges, issued table checks and collected payments from customers.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of [Number] to [Number].
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Maintained accuracy while handling payments of up to $[Amount], giving change and printing receipts with [Type] system.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Answered phones politely and promptly, accurately recording and confirming reservations.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
01/2018 to 09/2018
Branch AdministratorClean Harbors, Inc. – High Point, NC,
Maximized branch revenue by optimizing daily operations.
Developed annual branch business plan for maximum profitability and effectiveness.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Education and Training
Expected in 2017
GED: Adult Education Center of Palm Beach - West Palm Beach, FL GPA:
Expected in 2019
CNA: Paramount Adult Education Center - Paramount, CA GPA:
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