LiveCareer-Resume

waiter server resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Productive Waiter with distinguished understanding of customer oriented dining and bar establishments. Skilled at increasing sales of specials and beverages with excellent salesmanship and success in handling multiple tables at once. Committed to effective collaboration and excellent service. Motivated Waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Skills
  • Restaurant Operation
  • Specials Promotion and Upselling
  • Food and Beverage Service
  • Food Spoilage Prevention
  • Order Accuracy and Delivery
  • Guest Relations Management
  • Able to Lift 30 Pounds
  • Warm and Friendly
  • Preparing Guest Salads
  • Special Requests and Substitutions
  • Bathroom Servicing
  • Team Player
  • Inspecting Tickets
  • Waiting Tables
  • Conflict and Complaint Resolution
  • Table Bussing
  • Interactive Management
  • Customer Service and Rapport
  • Age Verification
  • Cool Under Pressure
  • Traffic Calming
  • Cash Control
  • Staff Assignments
  • Work Assignments
  • Creative Solutions
  • Corrective Actions
  • High-Volume Environments
Education
Jefferson Township High School Oak Ridge, NJ Expected in 06/2019 High School Diploma : - GPA :
Work History
Five Star Quality Care, Inc. - Waiter/Server
Richmond, VA, 07/2021 - Current
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Checked identification for minimum age for sale of alcoholic beverages.
Domino's - Pizza Delivery Driver
Naranja, FL, 12/2020 - 06/2021
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
  • Anticipated customers' questions and complaints and skillfully handled concerns.
  • Logged hours, mileage and order-related activities with company's app to maintain detailed records.
  • Supported sales efforts by suggestively selling additional food items to increase check average when taking order.
Kpmg - Manager
Tampa, FL, 07/2018 - 11/2020
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Propelled continuous improvements and strategically capitalized on current market trends.
  • Stocked cooler goods
  • Followed a Schedule and set hours on occasion
Mcdonald's - Shift Leader
Columbus, WI, 10/2015 - 07/2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Engaged with customers on a daily basis
Accomplishments
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.

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Resume Overview

School Attended

  • Jefferson Township High School

Job Titles Held:

  • Waiter/Server
  • Pizza Delivery Driver
  • Manager
  • Shift Leader

Degrees

  • High School Diploma

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