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Waiter, Bartender, FOH Manager Resume Example

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WAITER, BARTENDER, FOH MANAGER
Summary

Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations. Effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Effective leader with exceptional interpersonal communication. Consistently meets goals with a strong work ethic. Food service background with passion for customer satisfaction. Goal-oriented, positive and upbeat which empowers high-performance.

Highlights
  • Strong leader
  • Customer-oriented
  • Full service restaurant background
  • Supervisory skills
  • Culinary arts education
  • Hiring and training
  • Stable work history
  • Operations management
  • Adaptable
Accomplishments
  • Responsible for coordination of up to 40 servers in restaurant with capacity of 200.
  • Promoted to Store Manager after 1 month in the Assistant Manager position.
  • Interviewed over 25 people and successfully staffed 3 new store locations.
  • Exceeded budget by more then 10% annually, two consecutive years.
  • Recruitment and leadership of successful management teams.
  • Improvements in customer service and customer satisfaction scores.

Experience
Shackamaxon Country ClubJune 2014 to CurrentWaiter, Bartender, FOH Manager
Scotch Plains, NJ
Carlson Restaurant T.G.I.FridaysNovember 2013 to June 2014FOH and Beverage Manager
Parsippany, NJ
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Developed and maintained exceptional customer service standards.Developed and maintained exceptional customer service standards.
  • Ensured proper cleanliness was maintained in all areas of the bar and front of house.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Collaborated with the Executive Chef to analyze and approve all food and beverage selections.
  • Carefully prepared weekly payroll to keep up with projected revenue for the week.
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Clarks Company North AmericaMarch 2013 to August 2013Store Manager
Scotch Plains, NJ
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorized payments and merchandise returns.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Reported to the district manager regarding all store and staff issues.
  • Completed profit and loss performance reports.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
Balanced WellnessFebruary 2010 to August 2013Marketing Coordinator
Springfield, NJ
  • Responsible for recruiting corporate sponsors for charity events.
  • Employ and train staff for charity events and programs.
  • Create promotional materials, develop marketing campaigns, and implement community outreach promotions.
  • Developed partnerships with local businesses to secure third party promotions.
  • Cultivated and managed relationships with key clients, vendors and community partners.
Clarks CompanyDecember 2012 to March 2013Assistant Store Manager
Paramus, NJ
Clarks CompanyNovember 2012 to December 2012Sales Associate
Bridgewater, NJ
Dicks Sporting GoodsApril 2011 to October 2012Sales Associate/Footwear Lead
Woodbridge, NJ
  • Greeted customers and determined their needs and wants.
  • Assisted customers with product selection based on individual requirements.
  • Ensured organization and maintenance of stock room.
  • Provided exceptional customer service through product knowledge.
  • Assigned employees to specific duties to best meet the needs of the store.
Education
The French Culinary Institute2010Culinary ArtsNew York City, NJ
Rider University2009Marketing and FinanceLawrenceville, NJ
Union High School2005High School Diploma
Skills
  • Exceeding budgets
  • Maintaining client relationships
  • Customer service
  • Team building
  • Overseeing staff
  • Marketing plans
  • Profit and loss
  • Recruiting
  • Training
  • Culinary Arts
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Resume Overview

Companies Worked For:

  • Shackamaxon Country Club
  • Carlson Restaurant T.G.I.Fridays
  • Clarks Company North America
  • Balanced Wellness
  • Clarks Company
  • Dicks Sporting Goods

School Attended

  • The French Culinary Institute
  • Rider University
  • Union High School

Job Titles Held:

  • Waiter, Bartender, FOH Manager
  • FOH and Beverage Manager
  • Store Manager
  • Marketing Coordinator
  • Assistant Store Manager
  • Sales Associate
  • Sales Associate/Footwear Lead

Degrees

  • Culinary Arts
    Marketing and Finance
    High School Diploma

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