Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Hardworking customer service professional accustomed to fast-paced environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in Art Industry standards and best practices.
Flexible in assisting customer with 3 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
Passionate about Art focused on developing a unique personal aesthetic and marketable trademark in the visual arts arena.
Skills
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Experience
03/2020 to Current Customer Service Service Partners | Kalispell, MT,
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Treat customer with respect and care
- Giving each customer the attention and the services they needed
03/202 to Current Customer Service Service Partners | Lakeville, MA,
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
04/2019 to 03/2020 Customer Service Cashier Paradies Lagardère Travel Retail | Phoenix, AZ,
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Helped customers find specific products, answering questions and offering advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Distributed new merchandise efficiently to different departments.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Processed customer payments quickly and returned exact change and receipts.
- Stayed up to date on current item discounts to support promotions.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
04/2018 to 04/2019 Delivery Driver Staples | Jackson, WY,
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Maintained solid connections with established customers to promote new products.
- Completed order forms and collected payments to keep customer accounts current.
- Collected and tracked customer payments to meet financial demands.
- Contacted customers prior to delivery to coordinate delivery times.
- Obtained signatures needed to complete and process all paperwork efficiently.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Successfully avoided time delivery delays by carefully planning best routes with GPS.
08/2017 to 04/2018 Waiter Fellowship Senior Living | Basking Ridge, NJ,
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Checked order accuracy and food quality before delivering to customers.
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Education and Training
Bachelor of Arts | Production And Design The University of Texas At Dallas, Richardson, TX
Expected in 12/2018 Associate of Arts | Art Collin County Community College District, Plano, TX
Expected in 05/2016 High School Diploma | North Dallas Adventist Academy, Richarson TX 75080,
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Resume Overview
School Attended
- The University of Texas At Dallas
- Collin County Community College District
- North Dallas Adventist Academy
Job Titles Held:
- Customer Service
- Customer Service
- Customer Service Cashier
- Delivery Driver
- Waiter
Degrees
- Bachelor of Arts
- Associate of Arts
- High School Diploma
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