Waiter Resume Example Concinas Y Calaveras

WAITER

Summary

Hardworking server with 8 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.

Skills

Client Relations
Cultural aweness
Understanding of insurance options
Medical terminology understanding
Hospitable and friendly
Ability to type fast
Experience in medical admissions
Flow sheet charting skillfulness
Patient-oriented
Multitasking
Planning and coordination
Customer service
Organization
Problem resolution
MS Office

Operational improvement
Administrative support
Food safety understanding
Safe food handling
Excel spreadsheets
Meeting planning
Strong problem solver
Medical terminology
Insurance eligibility verifications
Self-starter
Dedicated team player
Resourceful
Strong interpersonal skills
Microsoft Office

Experience

Concinas Y Calaveras | 601 Central Ave Los Angeles , CAWaiter09/2016 - 03/2020

Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
Increased sales of key menu items through effective upselling
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
Multitasked effectively to deliver menu items to guests in timely manner.
Trained new employees on service standards and menu items to improve onboarding processes.
Delivered positive guest experiences to 9 tables through exceptional service.
Resolved guest issues related to food quality, service times and incorrect orders.
Developed training program to improve menu knowledge of new hires.
Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.

Buena Ventura Post Acute Care Center | Los Angeles, CAAdmissions Coordinator04/2012 - 07/2016

Handled insurance claim duties and verified that each met standards of admissions.
Microsoft Excel daily use.
Responds within established time frames to request for in-patent insurance approval
Answered and directed incoming calls using multi-line telephone system.
Performed other duties as requested
Coordinated in-house departments to ensure completion of all tasks prior to patient arrival
Developed relationships with Director of Nurses, all head departments and families to ensure proper placement of patients and excellent customer service
Facilitated, organized and maintained tracking logs, room change logs and all inquiry sheets
Developed new marketing materials
Helped patients with admissions process and adhered to state and federal laws
Completed secretarial tasks such as faxing, bookkeeping and accurate document filing
Collaborated with medical and program directors to establish and execute policies and procedures for 99 -bed post acute facility
Compiled and analyzed marketing data to generate reports for corporate office
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.

IHOP Restaurants LLC | El Centro, CAServer05/2015 - 10/2015

Processed credit and debit card payments and returned proper change for cash purchases
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Upsold customers and optimized table-turns to outperform average sales.
Greeted customers, answered questions and recommended specials and desserts to increase profits.

Ruby's Diner | Commerce, CAWaitress08/2008 - 02/2012

Operated POS terminals to input orders, split bills and calculate totals.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Upsold customers and optimized table-turns to outperform average sales.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Multitasked effectively to deliver menu items to guests in timely manner.
Partnered with other servers to manage service to large parties such as receptions and banquets.
Trained new employees on service standards and menu items to improve onboarding processes.
Delivered positive guest experiences to up to 10 tables through exceptional service.
Resolved guest issues related to food quality, service times and incorrect orders.

Education and Training

East Los Angeles College | Monterey Park, CAGE

James A. Garfield Senior High School | Los Angeles, CAHigh School Diploma06/2008

Honor Roll

Accomplishments

Awarded "Employee of the year" in 2011 .
Certified server trainer.

Resume Overview

Companies Worked For:

Concinas Y Calaveras
Buena Ventura Post Acute Care Center
IHOP Restaurants LLC
Ruby's Diner

School Attended

East Los Angeles College
James A. Garfield Senior High School

Job Titles Held:

Waiter
Admissions Coordinator
Server
Waitress

Degrees

GE
High School Diploma

Waiter Resume Example

Resume Score: 80%

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