Waiter Resume Example
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WAITER
Summary
Hardworking server with 8 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Skills
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Experience
Fellowship Senior Living | Basking Ridge , NJWaiter09/2016 - 03/2020
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Increased sales of key menu items through effective upselling
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
- Multitasked effectively to deliver menu items to guests in timely manner.
- Trained new employees on service standards and menu items to improve onboarding processes.
- Delivered positive guest experiences to 9 tables through exceptional service.
- Resolved guest issues related to food quality, service times and incorrect orders.
- Developed training program to improve menu knowledge of new hires.
- Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Greystone Healthcare Management | Elgin , ILAdmissions Coordinator04/2012 - 07/2016
- Handled insurance claim duties and verified that each met standards of admissions.
- Microsoft Excel daily use.
- Responds within established time frames to request for in-patent insurance approval
- Answered and directed incoming calls using multi-line telephone system.
- Performed other duties as requested
- Coordinated in-house departments to ensure completion of all tasks prior to patient arrival
- Developed relationships with Director of Nurses, all head departments and families to ensure proper placement of patients and excellent customer service
- Facilitated, organized and maintained tracking logs, room change logs and all inquiry sheets
- Developed new marketing materials
- Helped patients with admissions process and adhered to state and federal laws
- Completed secretarial tasks such as faxing, bookkeeping and accurate document filing
- Collaborated with medical and program directors to establish and execute policies and procedures for 99 -bed post acute facility
- Compiled and analyzed marketing data to generate reports for corporate office
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Loomis Communities Inc | Springfield , MAServer05/2015 - 10/2015
- Processed credit and debit card payments and returned proper change for cash purchases
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Upsold customers and optimized table-turns to outperform average sales.
- Greeted customers, answered questions and recommended specials and desserts to increase profits.
Regal Cinemas Corporation | Huntersville , NCWaitress08/2008 - 02/2012
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Upsold customers and optimized table-turns to outperform average sales.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Multitasked effectively to deliver menu items to guests in timely manner.
- Partnered with other servers to manage service to large parties such as receptions and banquets.
- Trained new employees on service standards and menu items to improve onboarding processes.
- Delivered positive guest experiences to up to 10 tables through exceptional service.
- Resolved guest issues related to food quality, service times and incorrect orders.
Education and Training
East Los Angeles College | City, StateGE
James A. Garfield Senior High School | City, StateHigh School Diploma06/2008
- Honor Roll
Accomplishments
- Awarded "Employee of the year" in 2011 .
- Certified server trainer.
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Resume Overview
School Attended
- East Los Angeles College
- James A. Garfield Senior High School
Job Titles Held:
- Waiter
- Admissions Coordinator
- Server
- Waitress
Degrees
- GE
High School Diploma
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