LiveCareer-Resume

waiter resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Friendly and efficient server devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding customer service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • Point of Sale (POS) System Operations
  • Food Safety Understanding
  • Food Inspection
  • Service-Oriented
  • Special Requests and Substitutions
  • Transactions and Cash Handling
  • Verbal and Written Communication
  • Team Player
  • Staff Training
  • High Energy and Stamina
  • Cool Under Pressure
  • Conflict and Complaint Resolution
  • Relationship Building
  • Customer Service and Rapport
  • Service Prioritization
Experience
Waiter, 01/2022 to Current
VacasaBay Center, WA,
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Trained new employees to perform duties.
  • Stocked service areas with supplies during slow periods.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Suggested additional items to customers to increase restaurant sales.
  • Calculated charges, issued table checks and collected payments from customers.
Delivery Driver, 11/2018 to 03/2022
Airgas IncBessemer, AL,
  • Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Notified customers of delays to decrease calls to support.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.
  • Delivered rush merchandise on tight schedules to meet customer targets.
Construction Laborer, 04/2021 to 01/2022
Servicemaster CleanDetroit Lakes, MN,
  • Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
  • Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Cleaned or prepared construction sites to eliminate hazards.
  • Installed structures or fixtures using hand or power tools per plan drawings.
  • Read plans, instructions or specifications to determine work activities.
  • Performed demanding physical work over extended periods and modeled positive attitude.
Customer Service Specialist, 04/2015 to 10/2018
Suburban PropaneMinoa, NY,
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Improved customer service wait times to mitigate complaints.
  • Consulted with customers to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Executed on-time and under budget project management to resolve complex issues.
  • Troubleshot shortages and overages to support quality control efforts.
  • Mentored new employees on procedures and policies to maximize team performance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Restaurant Busser, 02/2014 to 10/2014
Aimbridge HospitalityOntario, CA,
  • Transported filled bus tubs to kitchen dishwashing area.
  • Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Washed dishes and disposed of trash in designated receptacles.
  • Wiped down and cleaned chairs, booths and highchairs.
  • Maintained table setting by removing courses as completed and replenishing utensils.
  • Served water, coffee and soft drinks and offered refills to promote excellent customer service.
  • Swept and mopped front-of-house and back-of-house floors using various tools.
Education and Training
High School Diploma: , Expected in 06/2018
Lee Davis High School - Mechanicsville, VA
GPA:

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Resume Overview

School Attended

  • Lee Davis High School

Job Titles Held:

  • Waiter
  • Delivery Driver
  • Construction Laborer
  • Customer Service Specialist
  • Restaurant Busser

Degrees

  • High School Diploma

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