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VP of Implementation Resume Example

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VP OF IMPLEMENTATION
Professional Summary

A technically minded and highly qualified multi-disciplined who can provide technical direction in systems development, integration, and implementation. I'm at the forefront of creative ideas, especially when building systems, developing, and managing projects. In the past, I was responsible for overall technology vision, product development, and customer delivery for a 400+ person multifamily company. Provided executive leadership as head of global IT. Responsible for all aspects of strategic IT planning, implementation, and support nationwide as an integral component of the business plan. Manage and delivered multiple large-scale projects on time and within budget. Responsible for budgeting, design, and support of all technologies. I am looking for a suitable position with a company that wants to recruit someone who will grow with the company and its needs. And the brightest minds and the most capable people in this field.

Proficiency Forte
  • Budgeting and Allocation
  • Critical Thinking
  • Customer Service
  • Goal Oriented
  • Leadership
  • Project Management
  • Strategic Planning
  • Systems Analysis
  • Systems Implementation
  • Systems Development
  • Time Management
  • Verbal and Written Communication
Technical Skills

Languages: Bash / Shell, C#, HTML, JavaScript, Laravel PHP, PHP,PowerShell,SQL, XML, JSON

Platforms: AWS,Google Cloud,Cisco MDM, ConnectWise Suite,Docker,Graylog, ManageEngine Suite, Microsoft Azure, Office 365 Administrator, PfSense Firewall, Selenium, Sophos Firewall, Splunk, UniFi, UNMS,Vultr

Operating Systems: Linux, Ubuntu, Windows XP/7/8/10, Windows Server 2008/2012/2016/2019

Other: Exchange Server Administrator, Microsoft Active Directory, Network Administrator, Security Administrator, Software Tester (QA)

Work History
Senior Systems Engineer04/2021 to Current
Company Name – City, State
  • Meeting with the management team to assess and define the system requirements
  • Analyzing network data and infrastructure to determine inefficiencies and problems
  • Developing and designing network architecture and computer systems infrastructure
  • Overseeing the development, installation, configuration, and administration of computer systems
  • Managing project timelines, budgets, and documentation
  • Monitoring computer systems and networks for viruses, malfunctions, and errors
  • Troubleshooting technical issues and developing effective solutions
  • Preparing network analytics, data reports, and operational manuals
  • Training the engineering team on new systems, protocols, and best practices
  • Keeping abreast of the latest advancements in technology, protocols, and best practices
  • Drive team improvement through junior team member mentoring
  • Determine new and improved ways to automate and continuously drive improved Team Member experience
  • Assist Systems Engineers in team and organizational initiatives
  • Work with leadership to understand future initiatives and ongoing infrastructure improvements
  • Determine future state
  • Assist Identity Management Architect to determine future state and ongoing infrastructure improvements
  • Partner with the business and other Technology teams to develop and support new technologies
VP of Implementation04/2018 to 04/2021
Company Name – City, State
  • Analyze, design, and develop tests and test-automation suites
  • Collaborate with product management, IT, and other enabling functions to ensure client advocacy in the design and implementation of new/changed products and solutions
  • Create a plan to scale implementation strategy across multiple markets to drive efficiency
  • Developed custom applications using PHP and Laravel Framework to handle all the provision request from the endpoints
  • Drive project completion by achieving all milestones and technology implementation while delivering defined business outcomes within approved budget and timeline
  • Manage the entire MSP side of the business from developing to implementing solutions for clients
  • Own the end-to-end processes related to product discovery, including identifying problems and opportunities, rapidly validating our assumptions, and defining the solutions we deliver to our customers
  • Remains aware of the internal company environment, competitive environment, and market trends and developments within the functional area
  • Test software development methodology in an agile environment
  • Translate the strategic plan into a meaningful implementation strategy and project plan
  • Utilizes planning, prioritization, and strong organizational skills to meet partner needs while understanding how to deploy resources to achieve great results efficiently
  • Work closely with the head of engineering to ensure efficient implementation of product improvements and facilitate engineering involvement in product discovery
  • Assist in-house development teams with application/platform integration issues such as security/permissions, Service configuration, and network issues (name resolution, firewall port flows, and load balancing)
  • Automate builds, and develop and integrate new tools to support CI/CD (continuous integration/delivery) and reporting across projects in various environments like on-premises cloud, Azure and AWS
  • Collaborate with software development to improve build pipeline
  • Communicate and troubleshoot issues across multiple stakeholders in the ITS organization. Interaction with people at a variety of technical and management levels will occur daily
  • Define the architecture, designing, implementing, program managing and leading technology teams in the delivery of challenging technical solutions
  • Define, maintain and manage software configuration management and deployment processes for various products
  • Encourage software development professionals (Dev) and Information technology operations professionals (Ops) to work together to efficiently design and develop systems software for companies or consumers
  • Implementation and periodic testing of business continuity plans for supported hosting environments
  • Leverage established system performance standards to support capacity management objectives
  • Support install activities using containers (Docker)
Director of Information Technology04/2017 to 03/2018
Company Name – City, State
  • Collaborated closely with the cross-functional team to map user requirements to software and device solutions and achieve strategic goals
  • Configure, manage and monitor Office 365 applications (Exchange, SharePoint, Teams, and other cloud services in a hybrid infrastructure)
  • Created and deployed custom scripts to be used in the upgrade and deployment of software and SCCM
  • Designs, develop, and maintain SharePoint applications, sites, workflows, lists, workload automation, and data migration
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support
  • Implemented upgrade strategies for the current environment with specific attention to Microsoft SCCM
  • Install, configure, test, and maintain operating systems, application software, and system management tools
  • Manage a portfolio of infrastructure projects that will implement various systems and technologies including SAN, NAS, SQL, Oracle, server virtualization, and Linux and Windows server environments
  • Manage and administer Active Directory & Azure Active Directory
  • Manage and coordinate a team of Windows and Microsoft SCCM engineers to support the projects and current needs of the environment
  • Manage O365 and Azure Tenants, Applications, VMs, Web Applications
  • Maintain, install, configure and evaluate complex network communications, including LAN/WAN, Firewalls, Routing and Switching Hardware and Software
  • Perform systems implementation, automation, and maintenance of infrastructure on-premises and in the cloud
  • PowerShell Scripting, Debugging, and Maintenance
  • Supported data center migration and server consolidation efforts by building windows and Linux servers and Load balancing applications' presentation layer. Installing Windows 2012/2016 and Linux on both physical and virtual servers and creating Windows Server clusters. Used VMware virtual infrastructure and SRM
  • Understands the networking principles and virtual networks to configure, deploy, monitor
  • Work with cross-functional and organizational teams, including; Engineers, Architects, Capacity Management, Planning, Data Center Facilities, and internal business customers
  • Working with Windows, Linux, or Solaris operating systems
Systems Engineer08/2016 to 04/2017
Company Name – City, State
  • Built application platform foundation to support migration from client-server product lines to enterprise architectures and services
  • Collaborate with developers and clients to develop solutions using Windows Server technology
  • Combine market trends, customer needs and product vision into a detailed description of what to build and convey that vision to the rest of the development team
  • Conduct engineering tests and coordinate software POCs to analyze the feasibility and applicability of proposed software solutions
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
  • Designs, configures, tests, implements, supports and administers centralized global identity and privileged access management (IAM and PAM) solutions including local, cloud, hybrid integration services
  • Develop and support Privilege Access Management solutions
  • Develop structured test plans for verification of prototype software applications
  • Developed technical designs for customers, consultants and contractors
  • Established network specifications and analyzed workflow, access, information and security requirements
  • Implemented corrective plans of action for network performance issues including availability, utilization, and latency
  • Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments
  • Install, configure, test and maintain operating systems, application software and system management tools
  • Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
  • Manage tools and systems that make our team members productive
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
  • Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
  • Provide support for Identity and Access Management company infrastructure
  • Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
  • Triage, root cause and resolve issues in cloud-based services, APIs and web-based engineering tools
  • Understand and identify business processes and opportunities for technology value creation
  • Work closely with internal audit and compliance teams to maintain and drive continuous controls improvements in areas of responsibility
  • Work with program management and project management to track the implementation of software features and ensure milestones are met
  • Work with software engineering teams to prioritize tasks, estimate timing and plan sprint content
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
DevOps Engineer09/2013 to 09/2016
Company Name – City, State
  • Analyze the business requirements of all departments to determine their technology needs
  • Automate our operational processes as needed, with accuracy and in compliance with our security requirements
  • Accomplishes information systems and organization mission by completing related results as needed
  • Actively troubleshoot any issues that arise during testing and production, catching and solving issues before launch
  • Devise and establish IT policies and systems to support the implementation of strategies set by upper management
  • Deploy product updates as required while implementing integrations when they arise
  • Effectively manage and assign projects as necessary while lending continuous support to the team with a good amount of availability
  • Established network specifications and analyzed workflow, access, information and security requirements
  • Identify problematic areas and implement strategic solutions in time
  • Implemented corrective plans of action for network performance issues including availability, utilization, and latency
  • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
  • Manage code deployments, fixes, updates and related processes
  • Manage the entire IT department of a company with a more than 80 employees
  • Migrating servers from Windows 2008 to Windows 2012 or higher platform
  • Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
  • Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations
  • Provide customer feedback to the appropriate internal teams, like product developers
  • Provides information by collecting, analyzing, and summarizing data and trends
  • Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
  • Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
  • Reached working prototype stage of development quickly due to insight into user needs and requirements
  • Wrote code and developed tools and integrations to meet cross-platform user needs
  • Work with CI and CD tools
Education
Associate of Science: System Analyst01/2017Oakland Community College- City
High School Diploma04/2013Martin Luther King Jr High School- City
High School Program: Academy of Information Technology (AOIT)01/2013Golightly Career And Technical Center- City
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Resume Overview

School Attended

  • Oakland Community College
  • Martin Luther King Jr High School
  • Golightly Career And Technical Center

Job Titles Held:

  • Senior Systems Engineer
  • VP of Implementation
  • Director of Information Technology
  • Systems Engineer
  • DevOps Engineer

Degrees

  • Associate of Science : System Analyst 01/2017
    High School Diploma 04/2013
    High School Program : Academy of Information Technology (AOIT) 01/2013

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