ENGINEERING EXECUTIVE Results-oriented engineering executive with a successful track record developing innovative software solutions, services, processes and structures. Strategic thinker with an excellent hands-on approach and interpersonal touch. Experience establishing cohesive engineering teams from the ground up and implementing Agile/SCRUM processes to improve efficiency and time to market. System life cycle expertise with ability to meet requirements and maintain total quality management throughout planning, development and deployment phases. 15 years technical experience managing, developing, testing, implementing, configuring and supporting enterprise level SaaS and client-server systems. Strong project management skills with a specific emphasis on Agile/SCRUM organization and scheduling, as well as critical path issue resolution and the delivery of results on time and within budget. An excellent communicator and negotiator capable of influencing at all levels of management with proven supervisory and mentoring skills. Core competencies: Agile/SCRUM Engineering Services Recruiting and hiring Product Development Project management Organizational development DevOps Operations Database Maintenance Metrics tracking Relationship building Software Support
VP01/2010 to Current DealerSocket, Inc – San Clemente, California
Industry leading automotive CRM - Customer Relationship Management and dealership training provider, serving auto dealers throughout the US, Canada and Australia.
Alpha Bay Corporation – Sandy, Utah
Retail systems software and services provider, delivering 21st century technology solutions to multi-channel retailers.
VP Engineering, Alpha Bay Corporation Directed the design, development and QA of AIRS, (Adaptive Integrated Retail System), a highly available, fully redundant Java/J2EE based SOA application with an Adobe Flex user interface.
AIRS is a complete end-to-end SaaS retail system.
Additionally directed the design, development and QA of the AIRS data warehouse and all 3rd party integrations into AIRS.
Directed Agile/SCRUM Engineering department, including Software Engineering, QA, Engineering Services (IT) and Project Management groups, distributed across 3 physical locations, 4 direct reports (Director level) Established each department, then staffed them as needed, mentoring 3 new Directors (2 engineering, 1 IT) Development Managed all AIRS design activities, coordinating 4 SCRUM teams across 3 physical locations Streamlined internal processes improving efficiencies between Engineering, Quality Assurance, Product Management and Documentation Implemented best practices for Source Code Management, as well as build and release management Improved engineering efficiency and ability to deliver on time through a driven focus on accurate estimation, optimal sprint velocity and consistent burndown on both an individual and team basis Led 13 integration projects between AIRS and 3rd party systems Directed an extensive data warehouse / ETL project around the concept of providing customers with "one source of the truth" for reporting from a variety of different systems Delivered 3 major releases of AIRS under aggressive deadlines to AutoZone, a fortune 100 automotive parts retailer Delivered 3 major releases of AIRS and a series of minor and hotfix releases under aggressive deadlines to Albertsons LLC, a fortune 500 retail grocer Quality Assurance Established an 'Agile' QA department from the ground up Implemented a test plan, including test case management, requirements tracking and test automation to ensure the highest level of ongoing quality assurance Hired and supervised Indian team of outsourced QA engineers responsible for providing additional quality assurance Recruited and hired a Director of QA to manage this department Engineering Services (IT) Designed and implemented complete corporate IT infrastructure (software, hardware & network) Negotiated contract with 3rd party data center (FNTS, Omaha, Nebraska) Designed, implemented and directed the ongoing maintenance of large scale customer SaaS environments as well as a fully replicated release "burn-in" environment at our remote data center Personally staged all corporate servers, including partitioning, OS installation, hardware and network configuration and application installation Implemented change request processes to ensure traceability and accountability surrounding the ongoing maintenance of all internal and external corporate resources Successfully negotiated and established 3rd party partnerships with Microsoft, Dell, Novell, IBM, HP, MicroStrategy and NCR Recruited, hired and mentored a Director of IT to manage this department Project Management Implemented VersionOne, an agile project management tool, companywide and defined the standard for project, sprint, story and defect workflows, as well as other custom workflows as needed Directed all projects through VersionOne as the sole project administrator, tracking metrics, setting goals and continuously managing requirements and scope in direct communication with Product Management.
Operational Manager01/1999 to 01/2007 SirsiDynix – Provo, Utah
Global leader in library management systems created through merger of Sirsi and Dynix Corporations.
Managed operational staff of 20, responsible for testing, enhancing, implementing and supporting the SirsiDynix' suite of applications, at the hardware, network, OS, database, application and user interface layers.
Manage client care operations with responsibility for a staff of 20, servicing over 15 sophisticated software applications providing Tier III support.
Establish team objectives consistent with corporate service plans and standards of performance, manage training, provide ongoing mentoring and staff performance reviews.
Provide tracking of performance against customer support goals and establish policies and procedures for escalation, reporting, and closure of incidents.
Serve as final escalation point for all incidents to include hardware, operating system, network, database, web, and software development issues.
Horizon 8.0 Project Formed and managed a cross-functional team with a focus on the continued development, testing, installation, delivery and support of a new leading edge Java/J2EE library automation system called Horizon 8.0.
Senior technical resource on the team, providing ongoing functional insight and database administration as we rolled out the initial releases of Horizon 8.0 Coordinated and managed all cross-functional efforts between Product Management, Engineering, Software Test, Implementations and Client Care to meet regular deadlines for continued development, testing, installation and delivery of Horizon 8.0.
Developed and implemented processes for the Horizon 8.0 project to maximize operational efficiency for a cross-functional team Led the delivery and implementation of 10 major releases of Horizon 8.0.
Senior Systems Analyst
Senior technical resource for over 15 software applications on a team of 20+ staff Coordinated all training efforts for the team including the training of all new staff Perform all management duties as a backup manager of Client Care when needed Provide senior level system analysis as needed to customers running multi-tier systems, including but not limited to web servers, application servers, database servers and all workstations running within the system Microsoft, Unix and Linux server administration, including software, OS and database installations, data import and export, backup, recovery, in depth system analysis and complete system administration Sybase, MSSQL (2000 / 2005) database administration including installation, upgrades, data migration, SQL, DBCC, transaction logging, backup procedures and recovery Peripheral implementation and assistance, including but not limited to printers, self-service workstations and other 3rd party solutions Actively mentored associate systems analysts.
Business degree: Marketing and Database Administration1 1995Lørenskog Videregående Skole-
GPA: graduated top of the classMarketing and Database Administration graduated top of the class
Economics1 1999University of Utah-
Salt Lake City,
Revolutionized the development environment at DealerSocket, Inc, taking them from a legacy, reactionary, waterfall approach to a full scale Agile/SCRUM implementation allowing the organization to both maintain and grow their current code base, while capitalizing on new verticals such as mobile, data mining, data warehousing, and business intelligence Established best practices for Engineering, QA, IT, DevOps,Technical Documentation, Product Management and Project Management throughout the DealerSocket, Inc organization, with a particular focus on continuous integration, continuous delivery, distributed source control, test automation and self-managing teams Led the development and implementation of award winning first generation mobile applications in the automotive dealer space at DealerSocket, Inc Led the development and implementation of a first generation Data Warehousing and Business Intelligence solution for automotive dealerships at DealerSocket, Inc Led the development, testing and implementation of AIRS, an enterprise level Java/J2EE, SaaS retail system and successfully deployed that system to market for Albertsons LLC, a fortune 500 retail grocer, meeting all delivery dates Played a key role in successfully negotiating a licensing agreement for the AIRS source code, between Alpha Bay Corporation and AutoZone, a fortune 100 automotive retailer Founded an Agile QA team from the ground up, establishing processes based on QA best practices, including an extensive test plan covering all requirements with full traceability, an automation framework and a QA lab build out to support continued integration and ongoing automation Designed and implemented a corporate network in 3 distributed locations, including complete physical rework of corporate data center and redistribution of corporate software solutions to maximize the use of available hardware resources Increased service incident closure rates and reduced incident backlogs by 400% through revitalized support program including the implementation of new processes and procedures, improved customer service training, goal setting and workload leveling by effectively resolving/defusing escalations.
Received President's Award in February 2007 for playing a key role in the rollout of Horizon 8.0, a newly developed Java/J2EE software solution, 5 years in the making.
Achieved a 93% customer satisfaction rating as an Operational Manager for SirsiDynix.