Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Student motivated to apply education and abilities to enhance operations. Eager to learn new skills and advance knowledge with hands-on experience. Professional and helpful with 2 years of expertise helping Omega Phi Alpha with service and events. Talented at assisting with organization and planning to accomplish goals set for service events. Consistently maintained respectable appearance and demeanor to represent organization in positive way at all times.

  • Mediation
  • Materials handling
  • Recordkeeping
  • Event planning
  • Community service
  • Document management
  • Customer service
  • Social Media Management
  • Resource coordination
  • Team collaboration
  • Data evaluation
  • Legal compliance
  • Effective customer communication
  • Customer support and assistance
  • Client meetings
  • Research and facts collecting
  • Public speaking
  • Project oversight
  • Community outreach
09/2018 to Current
Volunteer Yavapai College Prescott, AZ,
  • Assisted with set up, running, and clean up at service events to provide smooth and enjoyable experience for participants and organizers.
  • Removed trash and debris from highways, parks and other public locations.
  • Supported programs focused on benefitting the community by donations or non-profit work.
  • Modeled social, behavioral and physical skills to promote development and improve classroom management.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Emailed information and reminders regarding upcoming volunteer opportunities to community leaders and civic groups.
  • Completed assigned duties and consistently produced high volume of work to support daily business needs.
  • Sorted and distributed food to disadvantaged families, including canned goods and fresh produce.
  • Volunteered over 200 hours with organization helping with service events for the sorority, surrounding community, and other countries.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Kept facilities organized, clean and well-maintained to best meet program needs.
  • Collaborated with others to discuss new opportunities.
  • Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff.
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Sat with patients in need of companionship and emotional support.
  • Welcomed customers and answering questions to provide excellent customer service.
  • Attended Fundraising events for University and Sorority needs, which provided funds for both the school and sorority programs.
  • Communicated needs and issues to appropriate supervisors for administrative action.
  • Educated residents and families about available services and resources.
  • Delivered personal items such as gift bags and flowers to staff and students throughout campus.
06/2017 to 10/2017
Ticket Sales, Concessions Work, and Deck Attendant Clarksville Parks & Recreation City, STATE,
  • Maintained cleanliness, neatness and organization of all areas.
  • Completed day-to-day tasks by leveraging knowledge of company's computer softwear.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Responded to questions about local area and company services.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Applied coupons, processed discounts and explained sales policies to customers.
  • Secured customer tickets using computer-based software ticketing system.
  • Balanced and reconciled cash drawer at end of shift.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
  • Assisted customers at box office or will call areas by responding to wide range of questions, inquiries and issues.
  • Pleasantly served fresh food and beverages to customers at pool concession stand.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
  • Promptly reported complaints to manager for quick, efficient resolution.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Accepted and applied payments to process ticket transactions, made change and offered receipts.
  • Effectively worked with teammates and openly invited coaching from management team.
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Patrolled pool areas to identify anyone in need of assistance and provide immediate care.
  • Maintained neat and clean pool area and clean water at all times.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
  • Alerted patrons to immediate storm conditions by directing them to exit water immediately.
  • Explained safety rules and procedures regarding pool and water slide activities to patrons and guests to inform and educate.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
06/2016 to 02/2017
Cashier, Waitress, Server 62 Twist City, STATE,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Helped customers find specific products, answered questions and offered advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed closing duties by emptying trash, cleaning work space and dishes, and locking up.
Education and Training
Expected in
: Marine Biology
University of Florida - Gainesville, FL
Expected in 05/2018
Ivy Tech Community College of Indiana - Indianapolis, IN
Expected in 06/2018
High School Diploma:
Charlestown Senior High School - Charlestown, IN

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Resume Overview

School Attended

  • University of Florida
  • Ivy Tech Community College of Indiana
  • Charlestown Senior High School

Job Titles Held:

  • Volunteer
  • Ticket Sales, Concessions Work, and Deck Attendant
  • Cashier, Waitress, Server


  • Some College (No Degree)
  • GED
  • High School Diploma

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