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Volunteer Resume Example

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VOLUNTEER
Professional Overview

Experienced and eager professional that is extremely people oriented. Has vast knowledge in the handling of unpleasant people and difficult circumstances. Intensely passionate about children and family dynamics, as well as the affect one has on the other. Strength in reading between the lines and perceiving the motives and honesty in people. Immensely excited about working with others to make a difference in our short lifetime!



Core Qualifications
  • Educated in childhood development
  • Knowledge of family dynamics and abnormalities
  • Extensive coursework in Child/Family interaction
  • Effective oral/written communication
  • Team-building/ Training/Supervision
  • Socially intuitive and perceptive
  • Multi-tasking/Attention to details
  • Windows/Mac proficient, Types 60 wpm
Accomplishments
  • Managed and trained 25+ employees while unifying the staff to create a cohesive, cooperative team that was committed to unrivaled guest service and maximum profitability.
  • Built a reputation for working successfully with previously unhappy guests.
  • Redesigned food and bar menus; renegotiated terms with vendors/suppliers and stopped rampant waste.
  • Coordinated and guided procedures of corporate, wedding, and special events.
  • Developed catering operations and established an extensive catering menu.
  • Achieved record profitability of restaurant and bar operations for the past two years. Cut liquor and comp costs by 18% while increasing sales, food/bar/service quality and guest satisfaction.
Education
Bachelors Degree, Early Childhood/Sociology2014University of Texas － City, StateGPA: GPA: 3.5
  • Multi-Discipline Studies Degree with an emphasis in Sociology and Early Childhood Development
  • Extensive coursework in: Abuse and neglect, home and family life, parenting theories in cultural contexts, child development, sociology, abnormal psychology and deviant behavior.
  • 30 observation hours in the Dallas Independent School District.
Continuing Education, Early Childhood1 2011Stephen F. Austin State University － City, State
  • Continuing education in Childhood Education and Development
  • Cognitive Behavioral coursework
  • Courses in Exceptional children and youth
Achieved Associates Degree1 2010Richland College － City, State
  • Associates Degree in the required core coursework
Experience
VolunteerMar 2014 to Current
Company Name － City, State
  • Volunteered 60+ hours
  • Transcribed numerous forensic interviews
  • Made copies, sent faxes, and managed some incoming and outgoing correspondence
  • Responsible for volunteer reference check interviews
Restaurant Manager, Bartender, ServerFeb 2011 to Dec 2013
Company Name － City, State
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Developed and maintained exceptional customer service standards.
  • Ensured proper cleanliness was maintained in all areas of the bar and front of house.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.Collaborated with the Executive Chef to analyze and approve all food and beverage selections.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Regularly updated computer systems with new pricing and daily food specials.
  • Counseled and disciplined staff when necessary.
  • Consistently obtained highest rating from the county health department.
Technical Support and Support Chat- Independent ContractorNov 2007 to May 2009
Company Name － City, State
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Maintained composure and patience in face of difficult customer situations.
  • Support customers with online billing and account issues.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
  • Provided thorough support and problem resolution for customers.
Skills
  • Socially perceptive and Intuitive
  • Oral/Written communication skills
  • Observation/Listening
  • Management
  • Advanced problem solving
  • Profound organizational skills
  • Positive attitude
  • People oriented
  • Motivational
  • Patient
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Resume Overview

School Attended

  • University of Texas
  • Stephen F. Austin State University
  • Richland College

Job Titles Held:

  • Volunteer
  • Restaurant Manager, Bartender, Server
  • Technical Support and Support Chat- Independent Contractor

Degrees

  • Bachelors Degree , Early Childhood/Sociology 2014
    Continuing Education , Early Childhood 1 2011
    Achieved Associates Degree 1 2010

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