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Volunteer Coordinator Resume Example

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VOLUNTEER COORDINATOR
Summary
Seeking a professional career opportunity within Johns Hopkins Hospital/Health System, where the advancement of strategic objectives and customer care and service are top priorities.
Highlights
Detailed, organized, and analytical thinker with administrative, customer service, problem solving, decision making, communication, teamwork, distribution and inventory control, and project management skills Technical software experience in various computer programs such Volunteer System One, SAP@Hopkins, Oncology Clinical Information System, Sakai and Blackboard, General Service Management System/Oracle Siebel (Customer Relationship Management), PeopleSoft, Microsoft Office Suite
Experience
Volunteer Coordinator
August 2013 to Current Johns Hopkins Hospital － Baltimore, MD
  • Responsible for the coordination of volunteer programs within Johns Hopkins Hospital through interviewing and placing volunteers within various hospital departments, conducting volunteer orientation and training for hospital departments and community organizations and assist Volunteer Services Manager with volunteer recruiting, special events, supervising office volunteers and completing projects that result in the achieving of department goals.
  • Provide administrative and data entry support to the Volunteer Services office, arrange and maintain volunteer interview calendar, process volunteer applications and data information in Volunteer System (VSys) software program, responsible for professional communication of messages through telephone and email inquiries, create simple and complex business correspondences, organize, process and monitor hospital volunteers to ensure annual training and compliance is met.
November 2012 to August 2013 Patient Ambassador, Johns Hopkins Hospital － Baltimore, MD
  • Ensured Johns Hopkins Hospital patients and visitors received a satisfying and rewarding customer service experience upon entering and exiting the main entrance of the campus building(s).
  • Responsible for the customer care of hospital discharged patients and visitors who were waiting to travel home by outside transportations means through checking on travel via yellow cab and MTA mobility services and escorting people to their vehicles.
  • Provided assistance to Information Desk Representatives with disseminating hospital unit directions/information via OCIS (Oncology Clinical Informational System) and local Baltimore attractions.
Special Projects Team Member & Leader
April 2010 to November 2012 Oak Crest Village － Parkville, MD
  • Assisted Housekeeping Manager and Supervisor with achieving high customer satisfaction scores through exceptional service delivery to residents and guests, completing staff and General Service/Housekeeping departmental goals of employee/ team development and increasing revenue through new product(s)/service introduction Provided administrative support to Special Projects Unit and Team Members, supervised Special Projects Team Members, responsible for training and personnel documentation of team members, performed work area and records audits, processed staff/resident daily events and activities Coordinated the completion of Special Projects/Events across campus and maintain accurate and effective work records, prepare daily assignments for team members, ensured completed work order activities were closed and updated correctly in the General Service Management System database Provided exceptional customer service to Independent/Assisted Living Community residents and staff members through completing special projects, storing property in storage areas, distributing and receiving packages, moving/rearranging office and apartment furniture, maintained cleaning of community exterior space and grounds, removing resident bulk furniture, disposing of trash and recycling materials by operation of waste truck, and completing assigned conference/event setups and other projects Antoine Caple Resume.
Education
Bachelor of Science : Health Systems Management, 5 2014 University of Baltimore － Baltimore, MD Health Systems Management Completed courses in Business Management, Healthcare Delivery, and Healthcare Law/ Risk Management that will enhance the delivery of healthcare, business, and customer service for individuals and the community
Skills
administrative, administrative support, Business Management, Customer Relationship Management, customer satisfaction, customer service experience, customer service, customer care, data entry, database, decision making, Delivery, documentation, email, special events, inventory control, team development, Law, materials, Microsoft Office Suite, office, Oracle, PeopleSoft, personnel, problem solving, project management, quality, receiving, recruiting, Risk Management, SAP, Siebel, Supervisor, supervising, supervision, teamwork, telephone
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Resume Overview

Companies Worked For:

  • Johns Hopkins Hospital
  • Patient Ambassador, Johns Hopkins Hospital
  • Oak Crest Village

School Attended

  • University of Baltimore

Job Titles Held:

  • Volunteer Coordinator
  • Special Projects Team Member & Leader

Degrees

  • Bachelor of Science : Health Systems Management , 5 2014

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