Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Microsoft Office Application and some on 3M, Meditech, and dr chronos.
  • Knowledge in Medical Coding
  • Knowledge in 3M, Meditech, and dr chronos
  • Customer Service experience
  • Medical Billing
  • Medical Coding
  • Medical Terminology
  • Medical Transcription
  • Meditech
  • Microsoft Office
  • Office Administration
  • Meditech and Microsoft Office software understanding
  • Community service background
  • Customer relations expertise
  • Money handling
  • Customer service
  • Effective customer communication
  • Well-trained in Microsoft Office software
  • Customer support and assistance
12/1997 to 03/2020
Volunteer Seven Hills Foundation Dorchester, MA,
08/2013 to 08/2019
Cashier Jo-Ann Fabrics Saint Louis, MO,
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and monitored price changes.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Increased sales [Number]% by suggesting specific purchases to customers and [Action].
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
12/2016 to 11/2017
Resident Assistant Catholic Health Initiative Grand Island, NE,
  • Engaged client in physical and mental activities to sustain quality of life.
  • Participated in meetings and training, including person and group development.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Maintained student safety by ensuring all campus rules are followed.
  • Responded and assisted to needs of [Number] residents on wing.
  • Managed administrative tasks, including maintenance requests, room change process and incident reports.
  • Served as positive role model for diverse group of individuals.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Motivated students to become involved on campus.
  • Assisted with resolving student conflicts and disputes.
  • Advised and assisted students on issues such as hygiene, cleanliness, nutrition and utilities.
  • Advised peers on personal, career and academic worries.
  • Devised various programs for residents, including social, educational and recreational programs.
  • Led meetings every [Timeframe] to receive resident concerns and educate on changes to policies and procedures.
  • Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Conducted rounds of rooms and building to check on compliance and safety issues, including unlocked windows, propped open doors and [Type].
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Developed and deepened relationships with residents and fellow staff.
  • Helped residents living with [Type] and [Type] conditions with personal needs.
  • Completed daily resident welfare checks and coordinated with facility staff to ensure resident needs were met.
Education and Training
Expected in 2018
Graduate of Medical Office Administration and Medical Coding Technical Certificate Programs:
at College of the Ouachitas - ,
GPA: 3.25
Expected in 2019
Associates of Applied Science degree: Medical Office Administration
College of the Ouachitas - Malvern, AR
Dean's list
Expected in 2019
Graduate: Health Information Management
Arkansas Tech University - Russellville, AR
GPA: 3.25
Expected in 2018
Certificate of Proficiency- Medical Office Administration:
- ,
Expected in 2019
Certified Medical Coding Specialist (CMCS):
- ,
Expected in 2019
Certificate of Proficiency-Medical Terminology:
American Medical Billing Association (AMBS) - Davis, OK
Expected in 2019
Certified Medical Billing Specialist (CMBS), July 29:
Medical Association of Biller (MAB) - Mount Jackson, VA
Expected in 2019
Technical Certificate-Medical Coding:
- ,
Expected in 2019
Technical Certificate-Medical Transcription:
- ,
Expected in 2019
Technical Certificate- Medical Office Administration:
American Academy of Professional Coders (AAPC) - Salt Lake City, UT
Expected in 2019
Professional Memberships:
American Medical Billing Association (AMBS) - Davis, OK
Activities and Honors

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Resume Overview

School Attended

  • at College of the Ouachitas
  • College of the Ouachitas
  • Arkansas Tech University
  • American Medical Billing Association (AMBS)
  • Medical Association of Biller (MAB)
  • American Academy of Professional Coders (AAPC)
  • American Medical Billing Association (AMBS)

Job Titles Held:

  • Volunteer
  • Cashier
  • Resident Assistant


  • Graduate of Medical Office Administration and Medical Coding Technical Certificate Programs
  • Associates of Applied Science degree
  • Graduate
  • Certificate of Proficiency- Medical Office Administration
  • Certified Medical Coding Specialist (CMCS)
  • Certificate of Proficiency-Medical Terminology
  • Certified Medical Billing Specialist (CMBS), July 29
  • Technical Certificate-Medical Coding
  • Technical Certificate-Medical Transcription
  • Technical Certificate- Medical Office Administration
  • Professional Memberships

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