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Volunteer Resume Example

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VOLUNTEER
Summary

Positive and upbeat Customer Service Specialist bringing 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Experience
02/2018 - CurrentWater Of Life Community Church - VolunteerFONTANA , CA
  • Sat with patients in need of companionship and emotional support.
  • Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff.
  • Educated residents and families about available services and resources.
  • Kept facilities organized, clean and well-maintained to best meet program needs.
  • Modeled social, behavioral and physical skills to promote development and improve classroom management.
  • Communicated needs and issues to appropriate supervisors in timely fashion.
  • Welcomed customers and answering questions to provide excellent customer service.
  • Monitored special group events and off-site field trips.
  • Sorted and distributed food to disadvantaged families, including canned goods and fresh produce.
  • Developed and implemented activities and special church events.
02/2018 - CurrentWater Of Life Community Church - Facility Security OfficerFontana , Ca
  • Protected company assets against theft or damage by conducting frequent building and grounds patrols.
  • Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
  • Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Monitored and authorized entrance and departure of employees, visitors and other persons.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at Wol facilities.
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues.
  • Communicated with team members and building management via radio, telephones.
02/2018 - CurrentWater Of Life Community Church - Adult Servant Leader Fontana , Ca
  • Directed all day-to-day operations of Wol facility to provide safe and enjoyable guest experience.
  • Empowered staff members to contribute to continuous improvement, quality and growth.
  • Checking in children grades 1-3 to 3-4 . Teaching leadership and bible understanding.
02/2000 - CurrentValentino's Catering Company - CatererRialto, CA
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated quality of representatives' phone calls and provided feedback to management.
  • Verified safe and appropriate food temperatures and sanitary conditions of banquet and foodservice areas.
  • Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Discussed menu options, venue locations and event budget with clients to provide accurate service, food, and beverage quotes.
  • Worked with establishment managers and event coordinators to ensure adequate personnel and appropriation of accommodations were present for event success.
  • Delivered customer service excellence by promptly filling guests' orders, communicating food requests to kitchen personnel and offering assistance ahead of requests.
  • Verified supplies availability throughout event duration by monitoring and restocking food and service stations.
  • Removed soiled linens, serving utensils and trays from dining areas to maintain cleanliness and organization throughout events.
  • Finalized banquet arrangements by conducting thorough inspections with clients prior to event start.
  • Served guest tables by transporting meals and beverages from kitchen and bar areas.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Took customers' orders by recording requested menu items, substitutions and add-ons.
  • Provided catering at special functions for diverse clientele.
  • Accepted payments and made change to process transactions.
  • Evaluated vendor options for individual events and selected suppliers offering high-quality and cost-effective ingredients.
  • Accurately estimated amount of food to prepare for events.
  • Dispensed, poured and mixed water, soft drinks and hot beverages.
Skills
  • Senior leadership support
  • Conflict mediation
  • Data evaluation
  • Schedule mastery
  • Process optimization
  • Project management
  • Conflict resolution
  • Store maintenance
  • Route management
  • Fleet dispatching
  • Quality control
  • Credit card payment processing
  • Customer service
  • Employee coaching
  • Inventory control
  • Shipping and receiving understanding
  • Child leadership
  • Team leadership and development
  • Leadership ability
  • Small group leadership
  • Empowering leadership
  • Security team leadership
  • Strong leader
  • Classroom leadership
  • Proven leader
  • Committed to cultivating student leadership
  • Sunday service leadership
  • Observant nature
Education and Training
05/1997James A Garfield High SchoolLos Angeles, CAHigh School Diploma
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Resume Overview

Companies Worked For:

  • Water Of Life Community Church
  • Valentino's Catering Company

School Attended

  • James A Garfield High School

Job Titles Held:

  • Volunteer
  • Facility Security Officer
  • Adult Servant Leader
  • Caterer

Degrees

  • High School Diploma

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