Volunteer Resume Example
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VOLUNTEER
Summary
Positive and upbeat Customer Service Specialist bringing 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Experience
02/2018 - CurrentPga Tour - VolunteerDuluth , GA
- Sat with patients in need of companionship and emotional support.
- Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff.
- Educated residents and families about available services and resources.
- Kept facilities organized, clean and well-maintained to best meet program needs.
- Modeled social, behavioral and physical skills to promote development and improve classroom management.
- Communicated needs and issues to appropriate supervisors in timely fashion.
- Welcomed customers and answering questions to provide excellent customer service.
- Monitored special group events and off-site field trips.
- Sorted and distributed food to disadvantaged families, including canned goods and fresh produce.
- Developed and implemented activities and special church events.
02/2018 - CurrentBooz Allen Hamilton Inc. - Facility Security OfficerArlington (1550 Crystal Dr Suite 300) Non-Client , VA
- Protected company assets against theft or damage by conducting frequent building and grounds patrols.
- Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
- Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Monitored and authorized entrance and departure of employees, visitors and other persons.
- Provided friendly and professional assistance to employees, visitors and customers.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at Wol facilities.
- Investigated disturbances and used proportional and strategic responses to handle different types of issues.
- Communicated with team members and building management via radio, telephones.
02/2018 - CurrentDepartment Of Defense - Adult Servant Leader Pensacola , FL
- Directed all day-to-day operations of Wol facility to provide safe and enjoyable guest experience.
- Empowered staff members to contribute to continuous improvement, quality and growth.
- Checking in children grades 1-3 to 3-4 . Teaching leadership and bible understanding.
02/2000 - CurrentValentino’s Catering Company - CatererCity , STATE
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated quality of representatives' phone calls and provided feedback to management.
- Verified safe and appropriate food temperatures and sanitary conditions of banquet and foodservice areas.
- Coordinated food service stations and venue accommodations, including setup and tear-down of furniture and equipment per customer guidelines.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Discussed menu options, venue locations and event budget with clients to provide accurate service, food, and beverage quotes.
- Worked with establishment managers and event coordinators to ensure adequate personnel and appropriation of accommodations were present for event success.
- Delivered customer service excellence by promptly filling guests' orders, communicating food requests to kitchen personnel and offering assistance ahead of requests.
- Verified supplies availability throughout event duration by monitoring and restocking food and service stations.
- Removed soiled linens, serving utensils and trays from dining areas to maintain cleanliness and organization throughout events.
- Finalized banquet arrangements by conducting thorough inspections with clients prior to event start.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Took customers' orders by recording requested menu items, substitutions and add-ons.
- Provided catering at special functions for diverse clientele.
- Accepted payments and made change to process transactions.
- Evaluated vendor options for individual events and selected suppliers offering high-quality and cost-effective ingredients.
- Accurately estimated amount of food to prepare for events.
- Dispensed, poured and mixed water, soft drinks and hot beverages.
Skills
- Senior leadership support
- Conflict mediation
- Data evaluation
- Schedule mastery
- Process optimization
- Project management
- Conflict resolution
- Store maintenance
- Route management
- Fleet dispatching
- Quality control
- Credit card payment processing
- Customer service
- Employee coaching
- Inventory control
- Shipping and receiving understanding
- Child leadership
- Team leadership and development
- Leadership ability
- Small group leadership
- Empowering leadership
- Security team leadership
- Strong leader
- Classroom leadership
- Proven leader
- Committed to cultivating student leadership
- Sunday service leadership
- Observant nature
Education and Training
05/1997James A Garfield High SchoolCity, StateHigh School Diploma
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Resume Overview
School Attended
- James A Garfield High School
Job Titles Held:
- Volunteer
- Facility Security Officer
- Adult Servant Leader
- Caterer
Degrees
- High School Diploma
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