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VOLUNTEER
Summary

Ambitious Assistant General Manager with 3+ years of experience in service industry management seeking to return to vocational calling as a Licensed Professional Counselor. After being a part of successfully opening and growing a business in 2017, I now hope to dedicate my focus on building my career as a Mental Health Provider.

Skills
  • Clinical documentation mastery
  • Crisis Intervention Techniques
  • Psychiatric population familiarity
  • Treatment planning
  • Substance Use Disorder counseling background
  • Strong Interpersonal Skills
  • Team Leadership & Management
Experience
Assistant General Manager & Lead Bartender, Company Name, April 2013-CurrentCity, State
  • Launched new downtown business location in February of 2017
  • Uphold current Illinois safety certifications and standards
  • Lead employee training groups and provide mentorship to new staff
  • Orchestrate and oversee event logistics (private parties, fundraisers, musical talent)
  • Provide best in class customer service to 100's of guests daily, ensuring a positive experience for all while maintaining grace under pressure in a fast paced environment
  • Engage in multi-tasking abilities to quickly and efficiently fill orders, boost sales and customer satisfaction, and ensure hours of operation run smoothly
  • Utilize interpersonal skills to build and maintain return patronage and community involvement
  • Coordinate fundraising activities for local community-based foundations
  • Complete extensive opening and closing tasks including daily financial paperwork and inventory control
  • Address and resolve customer and staff issues, complaints, and suggestions
  • Collaborate with security team to promote safety in the workplace for co-workers and guests by taking necessary precautions
  • Strategize long-term business needs while generating guest relations feedback for process improvements
  • Increase annual profit by streamlining processes and improving staff knowledge of optimal procedures
Graduate Intern (1000+ Hours), Company Name, August 2015-November 2016City, State
  • Provided IOP/Outpatient mental health services for clients presenting with co-morbid substance use disorder
  • Facilitated individual and group therapy sessions
  • Developed and presented lesson plans for risk education, youth prevention, adult-substance abuse, anger management, parenting classes, and social-emotional related issues
  • Designed innovative activities to decrease client resistance and improve active participation
  • Utilized current research to incorporate best evidence-based interventions to fit the specific needs of the client population
  • Completed initial assessments and formal evaluations (i.e. mental health assessments, non-DUI/DUI substance evaluations, Secretary of State evaluations, domestic violence assessments, and diagnostic screening tools)
  • Maintained detailed and organized case management paperwork, progress notes and communications
  • Completed day-to-day administrative work (appointment booking, maintaining records, data entry
Mental Health Professional, Company Name, May 2014-January 2015City, State
  • Provided recovery-based psychiatric services and case management within a residential facility
  • Established relationships with consumers' family members, guardians, and support systems to educate and encourage participation
  • Facilitated individual services ranging from case management, therapy, goal-orienting, medication adherence
  • Conducted group therapy sessions 1-2x daily
  • Transported and accompanied consumers on medical appointments, scheduled outings, and additional community-based resource programs
  • Consistently met productivity standards and documentation dead-lines
  • Trained in clinical billing and documentation for third party reimbursement
Education and Training
Master of ArtsCounseling Psychology, , Trinity Christian College, , CityMay 2017
  • 4.0 GPA
Bachelor of SciencePsychology, , , Loyola University of Chicago, , CityStateMay 2012
Licensure

Licensed Professional Counselor (IL) #178014297

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Resume Overview

School Attended

  • Trinity Christian College
  • Loyola University of Chicago

Job Titles Held:

  • Assistant General Manager & Lead Bartender
  • Graduate Intern (1000+ Hours)
  • Mental Health Professional

Degrees

  • Master of Arts
    Bachelor of Science

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