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VOLUNTEER
Summary
Ambitious Assistant General Manager with 3+ years of experience in service industry management seeking to return to vocational calling as a Licensed Professional Counselor. After being a part of successfully opening and growing a business in 2017, I now hope to dedicate my focus on building my career as a Mental Health Provider.
Skills
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Experience
Assistant General Manager & Lead Bartender, Care Atc Inc, April 2013-CurrentBelton , MO
- Launched new downtown business location in February of 2017
- Uphold current Illinois safety certifications and standards
- Lead employee training groups and provide mentorship to new staff
- Orchestrate and oversee event logistics (private parties, fundraisers, musical talent)
- Provide best in class customer service to 100's of guests daily, ensuring a positive experience for all while maintaining grace under pressure in a fast paced environment
- Engage in multi-tasking abilities to quickly and efficiently fill orders, boost sales and customer satisfaction, and ensure hours of operation run smoothly
- Utilize interpersonal skills to build and maintain return patronage and community involvement
- Coordinate fundraising activities for local community-based foundations
- Complete extensive opening and closing tasks including daily financial paperwork and inventory control
- Address and resolve customer and staff issues, complaints, and suggestions
- Collaborate with security team to promote safety in the workplace for co-workers and guests by taking necessary precautions
- Strategize long-term business needs while generating guest relations feedback for process improvements
- Increase annual profit by streamlining processes and improving staff knowledge of optimal procedures
Graduate Intern (1000+ Hours), Counseling Center Of Illinois, August 2015-November 2016City , STATE
- Provided IOP/Outpatient mental health services for clients presenting with co-morbid substance use disorder
- Facilitated individual and group therapy sessions
- Developed and presented lesson plans for risk education, youth prevention, adult-substance abuse, anger management, parenting classes, and social-emotional related issues
- Designed innovative activities to decrease client resistance and improve active participation
- Utilized current research to incorporate best evidence-based interventions to fit the specific needs of the client population
- Completed initial assessments and formal evaluations (i.e. mental health assessments, non-DUI/DUI substance evaluations, Secretary of State evaluations, domestic violence assessments, and diagnostic screening tools)
- Maintained detailed and organized case management paperwork, progress notes and communications
- Completed day-to-day administrative work (appointment booking, maintaining records, data entry
Mental Health Professional, Adapt Of Illinois, May 2014-January 2015City , STATE
- Provided recovery-based psychiatric services and case management within a residential facility
- Established relationships with consumers' family members, guardians, and support systems to educate and encourage participation
- Facilitated individual services ranging from case management, therapy, goal-orienting, medication adherence
- Conducted group therapy sessions 1-2x daily
- Transported and accompanied consumers on medical appointments, scheduled outings, and additional community-based resource programs
- Consistently met productivity standards and documentation dead-lines
- Trained in clinical billing and documentation for third party reimbursement
Education and Training
Master of ArtsCounseling Psychology, , Trinity Christian College, , CityMay 2017
- 4.0 GPA
Bachelor of SciencePsychology, , , Loyola University of Chicago, , CityStateMay 2012
Licensure
Licensed Professional Counselor (IL) #178014297
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Resume Overview
School Attended
- Trinity Christian College
- Loyola University of Chicago
Job Titles Held:
- Assistant General Manager & Lead Bartender
- Graduate Intern (1000+ Hours)
- Mental Health Professional
Degrees
- Master of Arts
Bachelor of Science
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