Ambitious Assistant General Manager with 3+ years of experience in service industry management seeking to return to vocational calling as a Licensed Professional Counselor. After being a part of successfully opening and growing a business in 2017, I now hope to dedicate my focus on building my career as a Mental Health Provider.
Skills
Clinical documentation mastery
Crisis Intervention Techniques
Psychiatric population familiarity
Treatment planning
Substance Use Disorder counseling background
Strong Interpersonal Skills
Team Leadership & Management
Experience
Assistant General Manager & Lead Bartender, 04/2013 - Current Care Atc Inc – Belton, MO,
Launched new downtown business location in February of 2017
Uphold current Illinois safety certifications and standards
Lead employee training groups and provide mentorship to new staff
Orchestrate and oversee event logistics (private parties, fundraisers, musical talent)
Provide best in class customer service to 100's of guests daily, ensuring a positive experience for all while maintaining grace under pressure in a fast paced environment
Engage in multi-tasking abilities to quickly and efficiently fill orders, boost sales and customer satisfaction, and ensure hours of operation run smoothly
Utilize interpersonal skills to build and maintain return patronage and community involvement
Coordinate fundraising activities for local community-based foundations
Complete extensive opening and closing tasks including daily financial paperwork and inventory control
Address and resolve customer and staff issues, complaints, and suggestions
Collaborate with security team to promote safety in the workplace for co-workers and guests by taking necessary precautions
Strategize long-term business needs while generating guest relations feedback for process improvements
Increase annual profit by streamlining processes and improving staff knowledge of optimal procedures
Graduate Intern (1000+ Hours), 08/2015 - 11/2016 Counseling Center Of Illinois – City, STATE,
Provided IOP/Outpatient mental health services for clients presenting with co-morbid substance use disorder
Facilitated individual and group therapy sessions
Developed and presented lesson plans for risk education, youth prevention, adult-substance abuse, anger management, parenting classes, and social-emotional related issues
Designed innovative activities to decrease client resistance and improve active participation
Utilized current research to incorporate best evidence-based interventions to fit the specific needs of the client population
Completed initial assessments and formal evaluations (i.e. mental health assessments, non-DUI/DUI substance evaluations, Secretary of State evaluations, domestic violence assessments, and diagnostic screening tools)
Maintained detailed and organized case management paperwork, progress notes and communications
Completed day-to-day administrative work (appointment booking, maintaining records, data entry
Mental Health Professional, 05/2014 - 01/2015 Adapt Of Illinois – City, STATE,
Provided recovery-based psychiatric services and case management within a residential facility
Established relationships with consumers’ family members, guardians, and support systems to educate and encourage participation
Facilitated individual services ranging from case management, therapy, goal-orienting, medication adherence
Conducted group therapy sessions 1-2x daily
Transported and accompanied consumers on medical appointments, scheduled outings, and additional community-based resource programs
Consistently met productivity standards and documentation dead-lines
Trained in clinical billing and documentation for third party reimbursement
Education and Training
Master of Arts: Counseling Psychology, Expected in 05/2017 - Trinity Christian College - Palos Heights, IL, GPA:
4.0 GPA
Bachelor of Science: Psychology, Expected in 05/2012 - Loyola University of Chicago - Chicago, IL GPA:
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