Multi talented self starter, hands on leader and teacher. Charismatic Volunteer offering experience supporting High School organization with Football Concession, Fundraising, Media Center, Copy Center. Outgoing and cordial when communicating with staff, other volunteers and visitors. Passionate about the students and willing to go extra mile to achieve team objectives and provide top-quality support.
Skills
Materials handling
Recordkeeping
Donor Relations
Resource coordination
Community service
Project oversight
Quality assurance controls
Accounts payable and receivable
Invoicing and billing
Scheduling and calendar management
Training and coaching
Billing
Banking operations
Expense reporting
Vendor management
Supply and inventory management
Retail
Rules and regulations
Training and mentoring
Department Head
Issue and conflict resolution
Customer reservations
Upselling proficiency
Telephone reception
Multitasking
Reliable and trustworthy
Supervision
Friendly, positive attitude
Experience
08/2006 to 08/2013
VolunteerDelray Beach, Florida – Delray Beach, FL,
Maintained optimal protections for guests by enforcing strong cleaning and sanitation policies.
Oversaw Football concession stand, including cooking food, cleaning equipment and balancing daily receipts.
Managed finances by maintaining concessions records for sales, expenses and labor hours.
Inventoried food and beverage monthly and coordinated stock rotation to avoid spoilage.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Trained employees on cooking techniques, safety standards and performance strategies.
Controlled portion sizes and garnishing for optimal cost controls.
Priced and ordered food products, kitchen equipment and food service supplies.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Oversaw meal preparation and monitored food handling to encourage safety.
Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
Volunteered over 10000 hours with organization.
Maintained up-to-date and accurate program files and records.
Received, sorted and organized incoming mail, including letters and packages. Placed letters in individual mail slots for internal staff pickup. Loaded mail into cart to prepare for interdepartmental delivery route. Delivered mail by dropping off to teachers.
Operated photocopier to print, collate and fold documents.
Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.
Copied documents and handled binding for finishing work.
Adjusted equipment and computer interface to print various sized projects using different paper stocks.
Operated equipment, including high-volume photocopiers, printers and folding and inserting machines to manage copies for teachers.
Reviewed work orders and job instructions to verify correct quantities and materials and make adjustments to meet expected needs.
Cleaned machines on consistent basis as part of robust preventive maintenance program to achieve continuous functionality.
Demonstrated self-reliance by meeting and exceeding workflow needs.
10/1997 to 12/2000
Department ManagerCavender's – Texarkana, TX,
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Coached, trained and mentored new team members and manager trainees.
Enforced safety rules and other policies to protect employees and minimize company liability. OSHA. Dept Of Health
Followed all safety protocols and company processes and procedures.
Enforced safety rules and other policies to protect employees and minimize company liability.
Delegated work to staff, setting priorities and goals.
Handled overstock, restocking and inventory control.
Supervised 4 full-time and 10 part-time employees.
Calculated expenses to correctly mark-up merchandise, remaining competitive.
Coordinated work schedules and distributed tasks to 13 employees in Deli/Appy department.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked closely with sales associates to complete tasks.
09/1991 to 12/1996
Office AdministratorFoundation Capital – San Antonio, TX,
Researched and resolved all customer issues.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Verified guest information and payment options ensuring accuracy and completeness.
Assisted customers via phone by providing confirmations, answering questions and offering general information.
Boosted bookings, using detailed knowledge of facility, services and offerings when closing reservations for customers.
Relayed information on availability, pricing and discounts to customers.
Contacted customers to advise on travel conveyance changes and to confirm reservations.
Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
Suggested amenities suited to clients' needs.
09/1977 to 06/1990
Medical Office ManagerSt. Joseph Health – Orange, CA,
Managed daily office operations for clinic, including scheduling staff, patient scheduling, physician scheduling.
Optimized personnel coverage, preparing work schedules based on staff availability.
Coordinated office activities and operations to secure efficiency and compliance with company policies. OSHA
Recruited, trained and developed team,
Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies. Payroll.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Monitored office inventory to maintain adequate supply levels and order products. Medical supplies, vaccines.
Performed billing, collection and reporting functions for Medical office.
Managed daily operations within Pediatric office by supporting continuous delivery of excellent services and care.
03/2006 to Current
KK CateringSelf – City, STATE,
Owner at KK's Catering
Meet with clients to discuss event needs, budgets, goals
Prepared dishes for catering events.
Took orders, prepared foods and processed payments.
Education and Training
Expected in 06/1979 to to
NYS Regents Diploma: Academic Notre Dame Academy - New York, NY, GPA:
Expected in 07/1980 to to
Emergency Medical Tech: Emergency Medical Technology EMT-NYS - New York, GPA:
Expected in 09/1999 to to
Hospitality/Food Service: Hospitality Administration And Management Cornell University - Ithaca, NY GPA:
Activities and Honors
ShopRite- Associate of The Month
Multiple Bright Idea Awards
Department Manager of The Month
Cornell University-Multiple Honor Awards
Pedro Menendez High School- Volunteer of The Year St. Johns County
Certifications
NYS-EMT
Serve Safe
Hobbies
Enjoys spending time with family, travelling, reading and music.
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