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Voice Captioner Resume Example

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VOICE CAPTIONER
Summary

Results-focused and talented Voice Captioner with strength in Captioning, particularly in Emergency News situations. Captioner has enjoyed four years of success in challenging environments. Strategic thinker that is adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Certified in Voice Captioning.

Skills
  • Administrative support
  • Customer service
  • Instructor
  • Presentations
  • Processes
  • Research
  • Scheduling
  • Transcription
Experience
Voice Captioner
February 2016 to CurrentCompany Name － City, State
  • Maintains Voice Captioning skills and knowledge required sufficient to both proficiently caption and to train other Voice Captioners.
  • Maintains standards and techniques, along with knowledge base of theory, software and quality standards to train both new Captioners or those requiring additional assistance.
  • Ability to provide constructive feedback.
  • Ability to conduct training webinars and teach VT 101, VT Client and onboarding classes as required.
  • Ability to develop new ideas for suggestions for the LMS course site and able to update materials as needed.
  • Ability to develop and implement strategies for teaching in a remote environment.
  • Trained and accomplished in multiple service lines.
  • Zero Procedural Incidents during the duration of employment. Possesses a clear understanding of Vitac's rules and maintains a strict adherence to those rules. All CCOC hours and Self-ARRs have been completed in a timely manner during the duration of employment. All current Tier requirements have been met or exceeded.
  • Properly conduct research using all available resources to ensure captions reflect content accuracy.
  • Audit individual content to correct inaccuracies while adhering to Vitac Style Guide, established workflow and procedures to ensure Vitac and client standards are met. Successfully completes editing, proofreading and corrections of transcripts.
  • Proficient use of all Vitac software access to which access has been granted.
Clerk to Maintenance Manager
January 2008 to January 2011Company Name － City, State
  • Obtained Secret Security Clearance and maintained same consistently for the duration of employment.
  • Performed various trainings to the different sections on a wide range of topics.
  • Duties include direct reporting to the Maintenance Manager and Material Readiness Officer. Responsible for coordination of meetings, supplies and general support for 30 Foremen, Supervisors and Leads.
  • Maintain publications for the Directorate of Logistics.
  • Material Handling Equipment Coordinator, TMDE Coordinator.
  • Track time cards, as well as payroll and leave requests for 222 members of Maintenance Staff; as well as successfully field telephone and customer support for all units, both deploying and re-deploying at Fort Carson.
  • Write and give presentations for the Maintenance Manager and the Material Readiness Officer including, but not limited to, responses to Government audits, quarterly Maintenance Evaluations, employee evaluations, construct mass emails, both to the department and to the company as a whole, as well as any memorandums, orders and create rosters as required.
  • Ability to advise where any given employee is stationed and at which bay at any given time.
  • Schedule meetings, both on a regular basis, and as circumstances warrant, with Government, Military, Administration, Foremen, Leads and Employees as necessary.
  • As Publications Coordinator, maintain, order and distribute Military Publications, utilizing DA and Ki, LLC forms according to Army Regulations.
  • As TMDE Coordinator, maintain and process all gauges, purging trees and torque items and other tools in accordance with Government guidelines with the Calibration Lab.
  • As MHE Coordinator, maintain Sam-E data, open work orders for service, repair and load tests as required by the Government.
  • Prepare and forward monthly CDRLs; Return and dispatch equipment monthly or as needed and assist with data mining for various units.
Enrollment and Billing Rep II
April 2006 to February 2008Company Name － City, State
  • Responsible for member enrollment, billing activities and maintaining electronic accounts.
  • Essential duties include: Responded to incoming calls and initiate outgoing calls, provided customer service to plan members, providers and employer groups by answering benefit questions and resolving issues.
  • Verified enrollment status, makes changes to records, researched and resolved enrollment system problems. Responsible for all billing and delinquency processes for assigned groups and their members.
  • Ensured accuracy and timeliness of the membership and billing function.
  • Ordered Identification Cards and performed error output resolution for electronic eligibility and processed error discrepancy reports.
  • Maintained and reconciled premium bill, self-bill and individual billed accounts.
  • Assisted with trainings for application entry.
  • Fully proficient in all key areas; performed the most complex work.
Education and Training
Certificate of Voice Captioning : Voice Transcription, April 2016College of Court Reporting － City
Professional School of Medical TranscriptionExtensive use of transcription skills and medical terms, as well as production and management of multiple types of medical reports.
University of New OrleansGeneral undergraduate classes, with concentration in the paralegal, beginning behavioral studies and psychology fields.
Alfred Bonnabel High SchoolGeneral high school requirements, inclusive of business math and work-study courses.
Certifications
  • Certificate of Voice Writing, College of Court Reporting.
  • Certified Captioning Professional - Realtime, Institute of Accessibility Professionals
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Resume Overview

School Attended

  • College of Court Reporting
  • Professional School of Medical Transcription
  • University of New Orleans
  • Alfred Bonnabel High School

Job Titles Held:

  • Voice Captioner
  • Clerk to Maintenance Manager
  • Enrollment and Billing Rep II

Degrees

  • Certificate of Voice Captioning : Voice Transcription , April 2016

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