Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Seasoned customer service professional with strong problem-solving skills and the ability to think analytically while working in a fast-paced environment. Well developed communicator with relationship building skills that come from a desire to help others. Proficient multi tasker with attention to the details.
Skills
Problem resolution
Organization
Customer service
Communications
Reliable and punctual
Experience
07/2017 to 03/2020Visual MerchandiserEthan Allen | Buckhead, GA,
Influenced a store team of leaders, Style Consultants and General Merchandise (GM) experts to be knowledgeable about visual merchandising and visual standards.
Understood sales goals, plan and execute daily/weekly workload to deliver on visual merchandising, department and store sales goals, guest engagement; including: merchandising, transitions, events and promotions.
Lead the execution of the company Visual Merchandising strategy, visual standards and non-pogged In Store Marketing (ISM) implementation across all pertinent areas of the store.
Partnered with store leaders to plan, support and validate the execution of all Visual Merchandising Guides (VMG) sets in the store .
Supported team onboarding, continuous learning and help close knowledge and skill gaps through training, influencing and hands on experiences .
Inspired guests to discover solutions through compelling visual merchandising in all store areas .
Lead daily interactions and huddles to teach visual priorities to Style Consultants and General Merchandise Experts about visual priorities and creating visual moments to support building the basket for each guest .
Solved merchandising issues and adjust sets to create and maintain inspiring presentations.
Assessed store visual standards to help elevate visual presentations in A&A, Home, Company Space, LTOs and Brand Launches.
Executed the Visual Merchandising Guides (VMG) and Visual Adjacencies (VA) floor sets.
Supported changes to product assortment and kept the area inspiring to guests all year round by remerchandising new product and maintaining a brand space following new sets.
Organize and set all non-planogram ISM elements throughout the store.
Maintained backroom ISM space organized and up to date with current signing tools and signing fixtures.
11/2015 to 07/2017Style Team LeaderTarget | Chicago, IL,
Interviewed, hired and trained new Team members.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Understood sales goals, planned and executed daily/weekly workload to deliver on department and store sales goals and guest engagement; including: merchandising, pricing workload, transitions, revisions, sales plans, events and promotions.
Lead a team of consultants who were knowledgable and passionate about A&A by staying current on brands, trends and promotions.
Ensured the team were ready to engage with all guests by modeling active selling techniques and practicing active selling scenarios to help them grow confidence in their active selling capabilities.
Encouraged the team to use the fitting rooms as a way to welcome, inspire and influence guests and as an opportunity to provide personalized recommendations to complete their look.
Encouraged guests to shop with confidence by creating inspiring visual moments that are merchandised to support seasonal trends.
Lead apparel backroom processes, organization, layout and replenishment of the salesfloor to ensure product is available for guests.
Evaluate and recommend candidates for open positions and develop a guest-centric team.
Lead team onboarding, learning and help close product knowledge and skill gaps through development, coaching and team interactions.
Established clear goals and expectations and held team members accountable to expectations.
Provided service and a shopping experience that met the needs of the guest.
Demonstrated a culture of ethical conduct, safety and compliance; lead and held the team accountable to work in the same way.
10/2009 to 10/2015Sales Associate /Visual MerchandiserBelk | City, STATE,
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Processed orders through system and coordinated product deliveries.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Educated customers on product and service offerings.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended merchandise to customers based on needs and preferences.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Designed and deployed new display ideas to improve accessibility to merchandise.
Met or exceeded credit card sign-up targets by leveraging excellent communication and interpersonal strengths.
Education and Training
Expected in | Hotel ManagementDuncan of Jordanstone College of Art, Dundee, Great Britain, GPA:
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