Visa Assistant, 02/2017 to Current Quality Support, Inc. – Hyattsville, Maryland, United States
Visa Analyst, 02/2017 to Current Quality Support, Inc. – Hyattsville, Maryland, United States
Provide critical support by performing various administrative tasks for the effective operation of the office.
Review and determine the priority of incoming correspondence.
Analyze and independently route official correspondence (i.e., FOIA requests, letters, memoranda and reports) to action points within the office and to certain areas of the Department.
Sort, distribute and file message traffic.
Perform searching and filing functions, file and/or retrieve application packages from file cabinets, box and archive files for storage purposes.
Entering information into various databases (i.e.
UPS) pertaining to customers.
Provide critical administrative support to a high-volume government team.
Review and determine the priority of incoming correspondence.
Review and route incoming correspondence to appropriate departments.
Perform searching and filing functions.
Process FOIA inquiries as necessary.
Enter information into various databases.
Relieve team members at lunch/breaks to answer administrative telephones.
Analyze complex legal documents and made redactions whenever necessary.
Drafted [Number] financial reports per [Time period].
Researched and resolved issues regarding the integrity of data flow into databases.
Facilities Service Desk Rep, 12/2015 to 11/2016 Magadia Consulting/ Department of the Navy – West Bethesda, MD (Carderock Division)
Serve as the Lead providing oversight of and received and created work order requests from Navy personnel on site at the installation for maintenance service or repair, through the Facilities Service System/MAXIMO management and tracking system.
Recorded vital information to ensure all request are met in an efficient and timely manner, identifying the type of work requested or service to be rendered.
Maintained electronic files and database for reporting and data files on all specific, standing work orders and related information and documents.
Generated bi-weekly reports from our online Facilities Service System utilized within the Naval Installation.
Scheduled and maintained reservations for fleet vehicles utilized by department staff.
Provided assistance, and reviewed of contracts and contractual agreements presented to the department.
Provided analysis of findings in the form of reports, spreadsheets and other analytical components as required.
Served as the Point of Contact for current and future entities as well as individuals within the installation.
Project Manager, 12/2003 to 09/2015 Brown Construction Service, Inc/Dept of Homeland Security – Washington, DC
Security HQ Office of Chief Readiness Support Officer (OCRSO).
Served as team member of approximately 12-Project Managers responsible for aiding and supporting DHS HQ OCRSO to provide real estate support services to DHS HQ components throughout the National Capital Region.
Administered the FM Systems Database automated processing program in support of DHS strategic goals and objectives.
Managed and was responsible for the oversight of day-to-day facilities projects.
Tracked, monitored, assessed and communicated project-related issues, scope changes, variances and contingencies that would arise during the implementation of the projects.
Reviewed the quality of the work completed with the project team on a continuous basis to ensure all projects standards, and compliance was met.
Maintained inventory records of personnel, locations, space type and capacities for DHS HQ locations from which information, statistics and reports were drawn.
Interfaced consistently with the DHS Onboarding Team to track incoming personnel awaiting security clearances, report dates, space assignments, IT accounts and/or IT equipment.
Provided direction and guidance to all levels of DHS personnel on space and facilities related issues including relocations and renovations.
Performed periodic field assessment of space and personnel in DHS HQs.
Processed all "Move Request" that consisted of nine (9) or less employees for DHS HQs.
Processed all of the Chief Readiness Support Office 3130 forms for new Federal, Contractors and Detailees to ensure IT equipment is secured (e.g.
PC, phone, BB, etc.).
Served as key, responsible for coordination, planning and implementing IT equipment with the Chief Information Office for employees, office relocations or additional equipment as needed.
Document Management Technician, 04/2001 to 12/2003 Aspen Systems/ Department of Justice – Washington, DC
Served in the role of a Technician.
Performed litigation support for DOJ Attorneys and edits to Audio Transcripts.
Filed, retrieved and copied case files materials.
Performed data entry on-line to case files and simple database searches.
Performed proofing, editing and correcting of OCR'ed text files.
Completed log sheets and reports on progress and performed quality control on the work of peers.
Maintained customer's confidence and protected operations by keeping information confidential.
Processed claims for the Radiation Exposure Compensation Fund involving exposure to nuclear fallout caused by government testing.
Prepared acknowledgement letters for claimants in reference to their Radiation Exposure claims.
Maintained a database with over 10,000 comments involving the Victims Compensation Fund for 9/11.
Administrative Assistant/ Dispatcher, 02/1999 to 04/2001 Teligent, Inc – Washington, DC
Coordinated office administrative functions and maintained supplies inventory by checking stock to determine inventory level; placing and expediting orders for supplies; and verifying receipt of supplies.
Prepared source data for computer entry by compiling and sorting information; established entries priorities.
Maintained database by entering new customer and updated customer account information.
Responded to inquiries concerning customer service issues.
Tracked and updated maintenance tickets and dispatched Field Technician on maintenance tickets daily.
Answered and quickly redirected up to [Number] calls per [Time period].
Directed guests and routed deliveries and courier services.
Managed office supplies, vendors, organization and upkeep.
Answered and managed incoming and outgoing calls while recording accurate messages.
Department of State
Bachelor of Science: Business Administration Acquisition and Contract Management, Current Strayer University - Camp Springs, MD
Business Administration Acquisition and Contract Management
Member of the Student Advisory Board
Coursework in Business Administration, Communications and Accounting
Certification: Construction Management, 2012 Prince George's Community College - Largo <> Construction Management
Certificate, Data Communication, 2000 Teligent, Inc. Certificate, Data Communication