Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Customer-oriented Wait Staff Member with 9 years experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages and bar procedures . Skillful in serving diverse crowds of patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm.

  • Payment Processing
  • Verbal and written communication
  • Service-Oriented
  • Warm and Friendly
  • Service Coordination
  • Team Player
  • Relationship Building
  • Cash Drawer Management
  • Customer Order Management
  • Telephone Etiquette
  • Safe Food Handling
  • Guest interaction
  • Conflict and Dispute Resolution
  • Ordering Procedures
Work History
11/2021 to Current VIP Lounge Server Concord Hospitality | Louisville, KY,
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Greeted new customers, discussed specials and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained clean and organized bar area.
  • Anticipated guest needs and provided proactive service.
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
04/2017 to 10/2020 Bartender Baumhowers Victory Grill | Hoover, AL,
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Operated efficiently in high-volume setting to prepare and serve more than 20 drinks per hour.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Consulted with managers to organize special events and promotions.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.
  • Set up glassware, liquor and other necessary supplies for special events.
01/2014 to 03/2017 Server Simmzys | El Segundo, CA,

  • Cultivated warm relationships with new and regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Expected in 08/2012 Associate Of Business Administration | Business Administration University of Idaho, Moscow, ID GPA:

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School Attended

  • University of Idaho

Job Titles Held:

  • VIP Lounge Server
  • Bartender
  • Server


  • Associate Of Business Administration

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