, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Customer-oriented Wait Staff Member with 9 years experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages and bar procedures . Skillful in serving diverse crowds of patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm.
Skills
Payment Processing
Verbal and written communication
Service-Oriented
Warm and Friendly
Service Coordination
Team Player
Relationship Building
Cash Drawer Management
Customer Order Management
Telephone Etiquette
Safe Food Handling
Guest interaction
Conflict and Dispute Resolution
Ordering Procedures
Work History
11/2021 to CurrentVIP Lounge ServerConcord Hospitality | Louisville, KY,
Served alcoholic and non-alcoholic beverages in bar environment.
Greeted new customers, discussed specials and took drink orders.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Maintained clean and organized bar area.
Anticipated guest needs and provided proactive service.
Determined customer preferences to suggest appropriate cocktails and increase sales.
Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
Collected dirty flatware and glassware to deliver to sanitizing station.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Built solid rapport with many frequent patrons to cultivate guest loyalty.
04/2017 to 10/2020BartenderBaumhowers Victory Grill | Hoover, AL,
Kept bar presentable and well-stocked to meet customer needs.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Set up bar for operation, obtained cash bank and stocked service bar.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Operated efficiently in high-volume setting to prepare and serve more than 20 drinks per hour.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Consulted with managers to organize special events and promotions.
Generated higher ticket averages by training employees on suggestive up-selling techniques.
Completed regular bar inventories and daily requisition sheets and increased sales and profits.
Set up glassware, liquor and other necessary supplies for special events.
01/2014 to 03/2017ServerSimmzys | El Segundo, CA,
Cultivated warm relationships with new and regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Expected in 08/2012Associate Of Business Administration | Business AdministrationUniversity of Idaho, Moscow, IDGPA:
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