Successful Entrepreneur and HR Executive with a proven track-record of being highly effective at incorporating creative leadership skills to achieve business objectives. An effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity. Driven to improve morale, decrease turnover to improve productivity. Well versed in contract negotiation, policy and procedure development, and process improvement. Other skills include:
Process improvement strategies
Multi-unit operations management
New hire orientation
Training and development
Affirmative Action compliance
Vice President Operations | Human Resources, 01/2015 to CurrentColliers International － Philadelphia, PA
Oversee all operations including HR operations for over 300-person brokerage company in the Greater Philadelphia region.
Work very closely with our parent company in Seattle Washington to continue brand reputation and ensure growth in brand recognition.
Manage seven direct reports.
Carry out recruiting, hiring, terminations, strategic planning, policy and procedure development, and performance evaluations.
Managed compensation and benefits programs.
Work very closely with CEO and executives from our parent company in corporate-wide programs, such as reorganizations.
Administer budgets upwards of $1M.
Improved company morale utilizing emotional intelligence and my superior communication skills.
Improved productivity due to increased morale.
Launched a corporate intranet for all documentation, benefits access, and company newsletters.
Enhanced compliance and staff performance by updating company policies and procedures.
Increased efficiency by designing and implementing formal performance evaluation process.
Lowered costs by identifying and implementing new benefit plans, renegotiated equipment leases, and restructuring to a paperless culture.
President and Founder | Business Consultant, 01/2009 to 01/2015Chan Enterprises, LLC － Philadelphia, PA
Led this visionary startup company with full responsibility for profitability, and bottom-line factors, including strategic operational planning, service development process.
Provided cross-functional management and general oversight of 10 employees plus 20 independent contractors.
Oversaw major pricing decisions and contract negotiations.
Performed monthly financials for evaluations of company results.
Created a market-driven organization which increased sales by 90% in five years.
Improved company profitability through strategic and efficient restructuring.
Developed an exit strategy with high profitability.
Litigation Project Manager, 01/2008 to 01/2009Comcast Corporation － Philadelphia, PA
Oversaw the expansion of the litigation department.
Managed all small claims litigations.
Coached and directed CSR Supervisors in multi-states on how to handle and negotiate small claims.
Developed policies and procedures on how to handle small claims in multi-states.
Saved the company money by avoiding continued litigation via successful negotiations.
Employment Litigation/Regulatory Paralegal, 01/2004 to 01/2008Philadelphia Gas Works － Philadelphia, PA
Negotiated and settled claims to avoid further litigation costs.
Researched documents and publications for details that would establish evidence.
Worked with attorneys and case reviewers to resolve legal complaints.
Worked with internal departments on loss mitigation.
Prepared for trial by organizing case exhibits and evidence.
Transcribed all official court records during civil trial court proceedings.
Education and Training
Master's degree: MBA:May 2015Holy Family University － Philadelphia, PA
Bachelor's degree:Business, Human Resources,May 2009Holy Family University － Philadelphia, PABusiness, Human Resources
Paralegal CertificationTemple University － Philadelphia, PA
Community College － Philadelphia, PA
Activities and Honors
HR of the Year Award Nominee
Philadelphia Association of Paralegals 2007-2009
Board of Directors
Mary Chan -1