Vice President Of L D Senior Regional Property Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Motivational leader and organizational problem-solver with team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training and morale-building techniques to maximize employee engagement and performance. Collaborative and forward-thinking with excellent policy implementation, strategic planning and problem-solving abilities.

  • Internal and External Customer Service
  • Positive and Professional Communication
  • High Level of Integrity and Work Ethic
  • Proficient in Microsoft, Yardi and Technology
  • Operational and Process Improvement
  • Training Initiatives and Course Development
  • Financial Management and Improvement
  • Program Development and Implementation
  • Multi-site Property Management
  • Management and Development of Large Teams
08/2013 to Current Vice President of L&D /Senior Regional Property Manager Abm | Sioux Falls, SD,
  • Financial Management: Evaluate and develop financial plans and review current costs to project trends and recommend updates. Oversee multiple budget developments, management and financial training. Implement cost control and revenue improvement programs. Review and maintain occupancy, collection, NOI and cashflow requirements. Ensure, evaluate and communicate the need for maximum operational and financial performance results at each property and the portfolio.
  • Compliance Management: Enforce regulations and review federal and state laws to confirm compliance with Section 8, tax credit and fair housing guidelines.
  • Contract Management: Maximize owner savings with effective negotiation of contracts. Review bids, and contract administration. Oversee contract services for compliance.
  • Customer Service: Improved operations by working with team members and customers to find workable solutions.
  • Site Inspections: Perform site evaluations, customer surveys and team audits. Co-implemented electronic inspection system. Inspect properties regularly to identify deficiencies and Identify capital needs and site improvements overall.
  • Procedure Development: Collaborate in the development and implementation of comprehensive operational policies and procedures. Train and oversee portfolio risk management efforts.
  • Sales and Marketing: Maintain knowledge of competition through consistent evaluation of market conditions and trends. Coordinated numerous lease ups projects. Develop MOU relationships supporting new development efforts in community.
  • Training/Learning and Development: Developed complete training programs, Habitat America University and facilitated courses. Developed skill-specific training programs to promote employee development. Developed and implemented employee leader board, recognition programs and annual employee end of year celebration programs. Provide mentoring and career guidance.
  • Leadership: Worked with executive management and owners to identify, develop and achieve organization's mission, strategy, annual goals, property and portfolio objectives. Continuously develop strong team members resulting in promotions at various levels and increased skill sets throughout the company.
  • Asset Management: Collaborate with asset management on new construction, review plans, provide recommendations.
11/2004 to 07/2013 Regional Manager (Voucher Inspection Supervisor) Housing Opportunities Commission Montgomery County | City, STATE,

Performed the same regional manager responsibilities, as current position, including providing training and leadership development. Oversight of 1800 scattered sites units throughout Montgomery County, Maryland, with various layers of funding and over 40 budgets.

  • Centralized Workforce Management: Oversee management and maintenance workforce from a central location/ fleet designed to support the montgomery county geographic region for property management and maintenance services. Collaborated with various internal departments and outside agencies to support site operation, and resident services.
  • Housing Choice Voucher Program Management: Supervise inspection division for housing choice voucher program supporting over 3800 vouchers throughout Montgomery County, Maryland.
  • Developed and trained staff on award winning, innovative electronic paperless work order interface system.
  • Directed renovation and capital improvement projects
  • Participated in and conducted community association meetings to enable residents and home owner associations to voice concerns and provide a forum for issues to be addressed.
  • Periodically updated asset management staff regarding property status and lender inspection requirements and outcomes.
  • Developed and implemented strategic plan for property management conversion mandated by HUD. Establish protocols and develop unique and effective concepts to meet the objectives of the agency and support the requirements of the communities.
06/2000 to 10/2004 Regional Manager Bozzuto Management Company | City, STATE,
Education and Training
Expected in 07/2004 MBA | Business Administration Columbia Union College , Takoma Park, MD, GPA:
Expected in 07/2003 Bachelor of Arts | Organizational Management / Business Adminstration Columbia Union College , Takoma Park, MD, GPA:
Additional Information

AOBA Professional Development Task Force, Mid Atlantic AHMA Board (Vice President 2020), IREM Education Committee, IREM Executive Committee Leadership (Chapter 16), MAHC Property Management Committee, NAHMA Committee Member



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Resume Overview

School Attended
  • Columbia Union College
  • Columbia Union College
Job Titles Held:
  • Vice President of L&D /Senior Regional Property Manager
  • Regional Manager (Voucher Inspection Supervisor)
  • Regional Manager
  • MBA
  • Bachelor of Arts

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