Accomplished Senior Operations Executive with experience in operations, technology, financial management and customer growth. Proven ability to build great teams that have resulted in superior operational results both internal and external. An excellent communicator who has experience in bringing both staff and board leadership together to accomplish strategic goals utilizing technology and operational efficiency.
Skill Highlights
Financial Administration
Strategic Planning
Project Management
Partner Relationships
Information Technology
Business Development
Relationship Management
Product development
Leadership/communication skills
Business operations organization
Human resources
Employee relations
Self-motivated
Market research and analysis
Customer-oriented
Education
Keller Graduate School of ManagementTinley, ILExpected in December 2009 – –MBA:Business Administration - GPA:
, Expected in – –MBA) Masters of Business Administration: - GPA:
DeVry UniversityTinley, ILExpected in 2007 – –BS) Bachelors of Science:Technical Management - GPA:
Core Accomplishments
Led management team through strategic planning that changed customer and membership model resulting in increased sales in both segments by 10% & 20% respectively.
Developed an organizational digital strategy that resulted in increased digital revenues by 233% and customer growth by 20% in a two year time period.
In collaboration with staff and board leadership initiated a Business Intelligence initiative that changed the way the organization markets to members and customers resulting in organizational growth of over $2 million in revenue across all organization entities.
Researched and selected several technology interests to better position the organization to serve its customers.
Directly oversees full P&L management and development for over $3 million in revenues and 9 FTE team members.
Fosters partnerships with industry organizations that are valued at over $2 million.
Often looked to in the industry to speak at industry events and is highly regarded as a tech savvy business executive who can shed light on several challenges facing organizations in executing on a sound digital strategy to accomplish organizational goals.
Professional Experience
Four Seasons Hotels Inc - Vice President of Business Innovation New Orleans, LA, 07/2011 - Current
Business Innovation Senior executive team member that is responsible for injecting business innovation into all company operations with the desired result of increased efficiency and profitability.
A professional membership based organization with 6,500+ members and an audience of 50,000+ professionals in the events and hospitality industry.
Accomplishments and responsibilities include: Drives the technological, operational and membership growth interests for the organization as a whole.
Directly oversees the Membership, Product Sales and Information Technology department operations and P&L.
Accomplished organizational change with its utilization of technology better positioning it for increased profitability, market share and overall staff job satisfaction for the entire organization.
Developed an organizational digital strategy that resulted in increased digital revenues by 233% and customer growth by 20% in a two year time period.
Initiated business intelligence project to help the organization better understand its market and position its products and services with areas of greatest opportunity for growth and sustainability.
Collaborates with company executive team to accomplish organizational goals.
Provides mentoring and guidance for the management team to include development of an organizational strategic planning process and customer model change.
Establishes and maintains relationships with industry partners to develop collaborations that focus on enhancing the mission of the organization and the industry as a whole.
Increased the overall morale and job satisfaction of the entire staff by implementing change in areas to eliminate some of the most common frustrations and roadblocks organization staff deals with on a daily basis.
Academy Of General Dentistry - Director of Information Technology City, STATE, 07/2004 - 07/2011
Responsible for overall leadership and execution of Information Technology & Building Operations interests for an association of over 35,000 members in the oral healthcare industry.
Utilize successful hands on team oriented approach in the supervision of a team of six technical and 3 non-technical staff members.
Accomplishments and responsibilities include: Enhanced and streamlined departmental operations by restructuring the Information Technology department, creating positions and delegating authority to functional areas.
Charged with the oversight of the organizational building operations to include upkeep and maintenance, mail room processing, in-house print production & imaging systems.
Successfully developed integrated systems with several IT vendors for both web and back office processes.
Researched and implemented organizational imaging solution allowing organizational members to retrieve continuing education information for state licensure to be easily tracked and retrieved on the organizations Web site.
Revamped entire IT infrastructure reducing maintenance and capital investment costs all while increasing overall uptime and redundancy.
PCMA - Manager Technology and Web Solutions City, STATE, 09/2000 - 06/2004
United States Army - Air Traffic Controller Supervisor Facility Chief , , 06/1992 - 10/2000
Skills
approach, business intelligence, oral, focus, functional, imaging, Information Technology, Innovation, leadership, market, mentoring, mail, office, organizational, positioning, print production, processes, Sales, strategy, strategic planning, supervision, Web site
Professional Affiliations
Association Forum of Chicagoland, Member Since 2005 2013-2014 Member, Annual Meeting Programming Committee 2011-2012 Information Technology Special Interest Group Chair 2010-2011 Professional Practices Committee Member 2010 Online Communities Task Force Member 2010 Key 25 Industry Organizations Working Group Member American Society of Association Executives, Member Since 2005 2013 Member, Technology Committee
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