Vice President Branch Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Accomplished Organizational Leader with 13 years of demonstrated ability in customer acquisition, community leadership, territory development and executing the bank's strategic vision. Recognized for leveraging strong team leadership and development to drive forward progress. Entrepreneurial attitude for optimal profitability, with a demonstrated record of accomplishment in increasing revenue, deepening customer relationships and maximizing profits. Ambitious team leader adept at creating strategic alliances with organizational and community leaders by effectively aligning with and supporting key business initiatives. Superior organizational, public speaking, and communication skills. Forward-thinking, hardworking and high-producing.

  • Positive attitude
  • Community leader
  • Strong decision making
  • Strong work ethic
  • Customer service-oriented
  • Time management
  • Collaborative
  • Strong organizational skills
  • Community Fundraising
  • Budgeting
  • Employee development and growth
  • Strategic partnerships
  • Excellent communication skills
  • Outstanding interpersonal skills
Work History
Vice President- Branch Manager, 2017 to Current
Charles Schwab CorporationWestlake, TX,
  • Responsible for growing and developing business relationships in the Georgetown & Rowley Markets.
  • Active Community Leader and Board Member (multiple)
  • Exhibits excellent public speaking skills for sales, management and marketing the Salem Five brand in the community.
  • Works closely with Salem Five's Charitable Foundation to support non profit and community organizations in need.
  • Utilizes effective sales leadership techniques to establish and foster a high performing sales culture among team members.
  • Builds deposits, develops fee income and refers customers as appropriate to Business Partners.
  • Leads team to achieve goals through implementation of the sales process to include prospecting, scripting, profiling, onboarding, and follow-up.
  • Understands local competitive strategies.
  • Embraces new and emerging technologies to support operations and customers through flexibility and the ability to learn and adapt to change.
First Vice President - Retail Banking Regional Manager, 2013 to 2017
Cambridge Savings BankCity, STATE,
  • Execution of bank's strategic vision by providing leadership and management to nine retail bank branches, Small Business Development Officer, and 60+ employees. 
  • Responsible for leading, motivating and coaching branch management staff in all aspects of sales, service, operations and team member development.
  • Ensured achievement of quarterly regional sales goals through disciplined sales management of customer acquisition, consumer and small business lending, deposit growth and product and business line cross-sell.
  • Developed and implemented business plans with Branch Managers for each branch to exceed sales goals and expand customer relationships. 
  • Supported and empowered cross-pollination among departments to ensure balanced performance between customer growth and retention of existing customers. 
  • Relied upon to communicate the strategic priorities of the bank and business line to a large audience in a way that results in the engagement and empowerment of the Regional Manager's employee base.
  • Assisted in the development and implementation of new retail products and enhancements to existing products.
  • Developed strategic sales initiatives consistent with overall corporate goals and budgets and with consideration to the competitive environment and industry trends.
  • Ensured compliance with all bank operational, legal, security, and regulatory requirements through the establishment and monitoring of standard operating procedures and adherence by all branch personnel.
  • Created sales strategies to increase the deposit base and reported processes to measure monthly progress toward achieving growth goals for updates to CEO, Executive Management, and Board of Directors. 
Assistant Vice President- Branch Manager, 09/2012 to 01/2014
Cambridge Savings BankCity, STATE,
AVP- Assistant Store Manager, Head Teller, CSR, 12/2008 to 09/2012
TD BankCity, STATE,
Master of Business Administration: , Expected in 03/2012
University Of Phoenix - Phoenix, AZ,
  • Member of Delta Mu Delta International Business Honor Society
  • Lambda Sigma Chapter
Bachelor of Arts: , Expected in 05/2008
Keene State College - Keene, NH,
  • Majored in Social Sciences (Psychology & Sociology)
  • Minored in Holocaust Studies
High School Diploma: , Expected in 05/2004
Bishop Fenwick High School - Peabody, MA,
  • 2020 Salem Five Bank Community Leader of the Year
  • 2019 Salem Five Bank Branch Manager of the Year
  • 2019 Emmaus Inc. Master Emcee- Annual Paving the Way Home
  • 2017-2018 Georgetown Bank Conversion to Salem Five Network/Brand
  • 2017 American Banker Guest Speaker- FinTech & Retail (Miami, FL)
  • 2017 Connect Invest FinTech Implementation to CSB Retail
  • 2016 American Banker Conference (Las Vegas, NV)
  • 2016 Conversation HUB CRM System Implementation to CSB Retail
  • CSB Retail Incentive Plan Implementation
  • 2009 TD Bank Store Consolidation Project Team
  • 2009 Carolina First Acquisition Ambassador- Wilmington, NC
  • 2009 Riverside Bank Acquisition Ambassador- Eustis, FL
Board Memberships & Community Leadership
  • Greater Haverhill Chamber of Commerce: Executive Board Member
  • The Open Door Food Pantry: Board of Directors
  • Greater Newburyport Chamber of Commerce: Board of Directors
  • Merrimack Valley Chamber of Commerce: Next Generation Leaders
  • Lawrence Boys & Girls Club: Advisory Board Member
  • Lawrence Boys & Girls Club: Keystone Club Financial Educator
  • L'Arche Boston North: Community Supporter
  • Ipswich Rotary Club: Community Supporter
  • Haverhill/Plaistow YMCA: Community Supporter
  • YWCA of Northeastern Massachusetts: Community Supporter
  • Emmaus Inc: Community Supporter

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Resume Overview

School Attended
  • University Of Phoenix
  • Keene State College
  • Bishop Fenwick High School
Job Titles Held:
  • Vice President- Branch Manager
  • First Vice President - Retail Banking Regional Manager
  • Assistant Vice President- Branch Manager
  • AVP- Assistant Store Manager, Head Teller, CSR
  • Master of Business Administration
  • Bachelor of Arts
  • High School Diploma

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