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VERIZON TELEMATICS ~ SENIOR MANAGER Resume Example

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VERIZON TELEMATICS ~ SENIOR MANAGER
Executive Profile
Rare combination of excellent analytical, technical, and leadership skills provides a unique, comprehensive approach combining business goals and technology direction. Specialize in aligning people across highly matrixed organizations to re-engineer systems and processes, restructure/consolidate platforms, and reduce costs while improving capabilities. Utilize technical subject matter expertise, solution-based and customer-centric approach, and interpersonal skills to become a trusted advisor relied on for not only technical decisions but also overall business strategy. Proactive leader who works effectively across departmental lines to manage change and propel ideas/projects forward. Thrives in a fast-paced environment that affords an opportunity to experience a wide variety of projects, methodologies, and new technologies. Hands-on leader known for establishing internal partnerships and managing/motivating cross-functional teams to consistently exceed expectations.
Professional Experience
VERIZON TELEMATICS ~ SENIOR MANAGER 01/2013 to Current
  • Provide business strategy, technical expertise, and cross-functional leadership to prioritize requests/needs, ensure alignment with business objectives, and optimize delivery of all global infrastructure projects and related services.
  • Create project plans and roadmaps and maintain communication with cross-functional executives, stakeholders, and contributors via updated decks, dashboards, and status reports.
  • Monitor progress and ensure achievement of all project deliverables, proactively identifying and mitigating risks as well as quickly correcting "red" status on stalled/troubled projects to "green" status.
  • Major Achievements: Successfully fulfilled company mandate to provide Layer 7 security services and APIs globally, a first for Verizon Telematics; enabled vulnerability management, 100% compliance with strict Payment Card Industry Data Security Standard (PCI DSS) requirements, and hack prevention.
  • Verizon Telematics Achievements Continued on Page Two Verizon Telematics Achievements Continued from Page One Oversaw development of 11 next-generation data center platforms (infrastructure and software applications) in Atlanta, Miami, Dallas, and Beijing in just 18 months (6 months ahead of schedule and 15% under $20M budget), setting the stage for Telematics to provide scalable, stable, and future-proof IoT (Internet of Things) environments advanced technology.
  • Headed initiate to upgrade State Farm's from Oracle 10g middleware stack to 11g for enhanced sales order capture, results: Lowered processing time from 34 to 11.53 minutes/hour, doubling the number of records processed per hour.
  • Reduced total processing time from 3.88 to 1.36 hours for anytime processing without potential resource conflicts.
  • Slashed number of failed records from 5.44% to 0.16%.
  • Held full accountability for creating/implementing a new web portal (Vehicle Dealer Management Portal) that overhauled internal customer management and provided greater customer flexibility, significantly improved data accuracy, and addressed technology approaching end of life.
  • Established and applied formal processes to all IoT and M2M (Machine to Machine) infrastructure projects, including deploying hybrid Cloud computing that provided IaaS (Infrastructure as a Service), PaaS (Platform as a Service), and AaaS (Application as a Service) technologies for quality on-demand Cloud computing services in 2 days versus an average of 2 months.
  • Led team in developing advances that resulted in 1 patent pending.
COX COMMUNICATIONS, INC 01/2008 to 01/2013
  • TECHNOLOGY OPERATIONS MGR.
  • VIDEO ON DEMAND ENGINEERING MGR.
  • Recruited to provide engineering and leadership for company's #1 priority, a 3-year, $142M effort that standardized a complex Video on Demand (VOD) platform across 23 markets, enabling significant service advancements.
  • Created and published engineering design books and financial packages that focused stakeholders and contributors on business plan and helped predict/resolve issues and roadblocks.
  • Supervised 14 direct reports and 75 project personnel, ensuring diverse group of contributors met milestones with weekly status, troubleshooting, and motivational meetings that created a sense of ownership, increased productivity, and raised morale.
  • Promoted to lead operations efforts (2011-2013) overseeing a centralized video content distribution team.
  • Major Achievements: Directed development and deployment of industry's first and largest Next Generation on Demand (NGOD) system that ensured a consistent customer viewing experience, faster time to market for new services, streamlined product upgrades, improved customer service, and ultimately increased viewership; finished 6 months early and $62M under budget.
  • Fueled technical innovations that resulted in 3 patents pending.
  • Created efficiencies by repurposing staff to highlight their strengths and implementing newer technology, driving a 20% increase in customer use of VOD services in 2011.
AT&T, INC ASSOCIATE DIRECTOR 01/2005 to 01/2008
  • Project-focused position, developing overall project strategies and working with senior management to communicate value, gain buy-in, and secure funding.
  • Created and delivered e-support strategies for IPTV services from the ground up, providing TV customers with access to self-help from multiple platforms such as web, mobile, and TV.
  • Communicated those strategies frequently with senior executives.
  • Major Achievements:.
  • Led BellSouth IPTV project that led to AT&T U-verse, providing subscribers with on-screen self-help for the first time; completed project 60% under budget.
Education
Master of Business Administration Bachelor of Science
Bachelor of Arts: Management Information Systems OLD DOMINION UNIVERSITY Management Information Systems
Professional Certification in Advanced Project Management (In Progress)
Certified ScrumMaster (CSM), ITILv3 Certification Past President, Competent Leader (CL), Competent Communicator (CC) TOASTMASTERS INTERNATIONAL STANFORD UNIVERSITY
Certifications
IT Infrastructure - Technology Rightsizing - IT Operations - Strategic Planning - Program/Project Management (PMO) Enterprise Architecture - Process Improvement - Product Management - Budgeting & Forecasting - Problem Solving ROI Analysis - Business Planning - Productivity Improvement - Technology Roadmap - Next-Generation Technologies Cross-Functional Team Leadership - Motivation & Mentoring - Vendor Management - Staff Development - Post-Sales Support
Personal Information
Achieved 7 patents published (#7873981, #7823183, #8111811, #8245277, #8761038, #8601525, #8341685) for IPTV-based technologies. *Honored with Certificate of Excellence for outstanding contributions to IPTV Atlanta metro-area launches.
Additional Information
  • Achieved 7 patents published (#7873981, #7823183, #8111811, #8245277, #8761038, #8601525, #8341685) for IPTV-based technologies. *Honored with Certificate of Excellence for outstanding contributions to IPTV Atlanta metro-area launches.
Skills
Budgeting, budget, business plan, Business Planning, business strategy, CL, competitive, content, customer service, delivery, Designing, driving, engineering design, senior management, financial, Forecasting, Functional, leadership, Team Leadership, market, meetings, Mentoring, access, middleware, Communicator, Enterprise, Next, Oracle, PCI, personnel, predict, Problem Solving, processes, Process Improvement, Product Management, Progress, Project Management, project plans, quality, Researching, sales, Sales Support, Staff Development, strategic, Strategic Planning, TV, troubleshooting, upgrades, upgrade, Vendor Management, VIDEO, web portal
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Resume Overview

Companies Worked For:

  • COX COMMUNICATIONS, INC
  • AT&T, INC

School Attended

  • OLD DOMINION UNIVERSITY
  • STANFORD UNIVERSITY

Job Titles Held:

  • VERIZON TELEMATICS ~ SENIOR MANAGER
  • ASSOCIATE DIRECTOR

Degrees

  • Master of Business Administration Bachelor of Science
    Bachelor of Arts : Management Information Systems
    Professional Certification in Advanced Project Management (In Progress)
    Certified ScrumMaster (CSM), ITILv3 Certification Past President, Competent Leader (CL), Competent Communicator (CC) TOASTMASTERS INTERNATIONAL

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