Use my knowledge of office administrative duties, good analytical skills and experience in office management in the role of an Executive Assistant for a reputed organization. 20 plus experience - 10 years assisting at the executive level. Professional communication skills with the ability to resolve and respond to issues in a courteous manner. Business to Business networking skills to build relationships. Quickly adapt to changing circumstances. Ability to motivate, train and supervise customer service employees. Strength in account maintenance, problem-solving and trouble-shooting
Various Office Assistant Assignments02/2011 to 09/2011 Office Team – Greenbelt,
Provides administrative support for CFO, SVP of Risk Management, and VP of Mission and Integrations.
Responsible for preparing and coordinating documents for Board of Director's, Audit and Finance Committee members.
Complete minutes for executive's meetings.
Process paperwork requesting credentials for new employees.
Circulate and maintain the hospital's business agreement contracts.
Responsible for building and maintaining the Board Effect portal database.
Prepare letters, proposals and presentations for Executive team and CEO.
Arrange executive's domestic travel arrangements.
Submit travel, general expenses and credit card reports for reimbursement.
Handle Responsible for scheduling and maintaining executive's calendars.
Maintain Hospital's contracts between internal and external vendors.
Answer and direct telephone calls when necessary.
Direct customer's compliant to appropriate executive or hospital staff.
Prepared meeting minutes and edited subcontractor proposals, project punchlist, transmittals and memorandums for organizational support.
Managed executive calendar and coordinated weekly project team meetings.
Supported CFO through personal document management, calendar organization and collateral preparation for meetings.
Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Administration02/2011 to 09/2011 Office Team – Greenbelt,
Provided professional general office and customer support to assigned client(s).
Continuously challenged my skills and knowledge by utilizing Office Team's online certification programs.
Composed documents, spreadsheets, banners and presentations for clients by using various Microsoft Office Suite applications.
Supported the team leaders by arranging internal and external meetings.
Greeted visitors, confirmed scheduled appointments, faxed documents, sent emails to internal and external clients, answered multi-line switchboard, distributed mail and handled packages from couriers.
Controlled test area by maintaining a working knowledge of policies, practices and procedures Greeted examinees and verified proper identification prior to testing.
Registered and prepared candidate's scorecards.
If applicable, collected candidate's biometric information (fingerprints).
Monitored candidates during examination.
Frequently, resolved the candidate's issues or reported their concerns to the appropriate supervisor.
Protected security of all computer software in Test Center environment.
Prepared the examining room by rebooting the computer servers and reset passwords for the next business day.
Reported any occurrences which felled outside company guidelines to corporate management.
Family Service Counselor08/2009 to 07/2010 George – Adelphi,
Conducted more than [Number] funerals, visitations and memorial services over the course of [Number] years.
Discussed the nature of the funeral service, the disposition of the remains and funeral costs with family members.
Communicated with insurance companies to secure death benefits for the families of the deceased.
Discussed pre-arranged funeral options and explained pricing to clients.
Displayed the highest level of professionalism and sensitivity when dealing with grieving family members.
Secured and filed burial permits and made funeral arrangements.
Monitored [Number] high-volume phone lines and displayed proper phone etiquette.
Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
Account Liaison01/2006 to 04/2008 Verizon Wireless – Hanover,
Real Estate Assistant09/2004 to 12/2009 Exit First Realty – Bowie,
Direct Sales Representative07/2003 to 12/2005 Comcast Cable – Silver Springs,
Marketing Product Manager06/1999 to 07/2003 Comcast Cable – Silver Springs,
Marketing Analyst02/1998 to 06/1999 Comcast Cable – Silver Springs,
Marketing Assistant05/1997 to 02/1998 Comcast Cable – Silver Springs,
Customer Service Representative05/1995 to 05/1997 Comcast Cable – Silver Springs,
Associate of Arts: Business ManagementAxia University of Phoenix
- Business Management
Basic Project Management Certified in Basic Telephony Operations Certified in Managing Organizational Transition Certified in Managing The Hiring Process Certified in Managing Labor Relations Among Disgruntled Associates : 6 1983Eastern High School
- Washington DC
administrative support, Adobe, banners, Basic, contracts, credit, client, clients, customer support, data management, database, fax, Finance, general office, Hiring, Labor Relations, letters, Director, Managing, meetings, Access, Excel, mail, Microsoft Office Suite, Office, PowerPoint, Publisher, Windows XP, Microsoft Word, next, Organizational, copier, policies, presentations, Producer, Project Management, proposals, Risk Management, scheduling, servers, spreadsheets, supervisor, switchboard, Telephony, telephone, travel arrangements, Vista
Associate of Arts : Business Management Basic Project Management Certified in Basic Telephony Operations Certified in Managing Organizational Transition Certified in Managing The Hiring Process Certified in Managing Labor Relations Among Disgruntled Associates : 6 1983
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