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Vacation Planning Counselor Resume Example

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VACATION PLANNING COUNSELOR
Professional Summary
To continue to pursue a dedicated and professional career in the Vacation Ownership industry through timely resolution of affairs for both external and internal customers
Experience
Vacation Planning Counselor, 01/2014 － CurrentVistana Signature Experiences － Orlando, FL
  • assist owners with product knowledge
  • book owner reservations & collect annual HOA dues
  • provide alternatives to best utilize product
  • create urgency for future travel plans
  • assist with clarifying owner issues and concerns
  • follow up with owners on need be basis
  • maintain all department SPI's and goals
  • effective communication with internal departments for greatest possible owner outcome
  • maintain up to date knowledge on products and policies
Vacation Counselor, 01/2011 － 01/2013Wyndham Resorts － Orlando, FL
Accomplishments
  • 2007- Westgate Resorts- promoted to Owner Relations Lead within 6 months employment
  • 2007- Westgate Resorts- consistent 5 Star Performance for full 6 months
  • 2008- Westgate Resorts-employee of the quarter
  • 2010- Westgate Resorts- lead performer in Mortgage Payout Campaign $350K collected in one month
  • 2012- Wyndham Resorts- ratings of 100% on Owner Surveys for 4 consecutive months
  • 2014-current- over 15 large drops accumalated for heart & soul
  • 2017- exceeded in both heart & soul and nuts & bolt month of March
Education and Training
PresentValencia College － Orlando, FL
2007Westgate Real Estate Academy － Orlando, FL-Certificate of completion
2005Oak Ridge High School － Orlando, FL-High School Diploma
Skills
Supervising, Microsoft Word (excel spreadsheet and power points) and 14 years of timeshare experience
Additional Information
  • PERSONAL: quick learner, self motivated and goal orientated, personable and reliable, team player and ability to motivate others, and ability to adapt quickly to new environments and responsibilities. 
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Resume Overview

Companies Worked For:

  • Vistana Signature Experiences
  • Wyndham Resorts

School Attended

  • Valencia College
  • Westgate Real Estate Academy
  • Oak Ridge High School

Job Titles Held:

  • Vacation Planning Counselor
  • Vacation Counselor
Degrees




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