To continue to pursue a dedicated and professional career in the Vacation Ownership industry through timely
resolution of affairs for both external and internal customers
Experience
Vacation Planning Counselor, 2014 to Current Diamond Resorts Corporation – Brian Head, UT,
assist owners with product knowledge
book owner reservations & collect annual HOA dues
provide alternatives to best utilize product
create urgency for future travel plans
assist with clarifying owner issues and concerns
follow up with owners on need be basis
maintain all department SPI's and goals
effective communication with internal departments for greatest possible owner outcome
maintain up to date knowledge on products and policies
Vacation Counselor, 2011 to 2013 Wyndham Resorts – City, STATE,
Accomplishments
2007- Westgate Resorts- promoted to Owner Relations Lead within 6 months employment
2007- Westgate Resorts- consistent 5 Star Performance for full 6 months
2008- Westgate Resorts-employee of the quarter
2010- Westgate Resorts- lead performer in Mortgage Payout Campaign $350K collected in one month
2012- Wyndham Resorts- ratings of 100% on Owner Surveys for 4 consecutive months
2014-current- over 15 large drops accumalated for heart & soul
2017- exceeded in both heart & soul and nuts & bolt month of March
Education and Training
: , Expected in Present Valencia College - Orlando, FL GPA:
: , Expected in 2007 Westgate Real Estate Academy - Orlando, FL GPA: -Certificate of completion
: , Expected in 2005 Oak Ridge High School - Orlando, FL GPA: -High School Diploma
Skills
Supervising, Microsoft Word (excel spreadsheet and power points) and 14 years of timeshare experience
Additional Information
PERSONAL: quick learner, self motivated and goal orientated, personable and reliable, team player and ability to motivate others, and ability to adapt quickly to new environments and responsibilities.
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