Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
To continue to pursue a dedicated and professional career in the Vacation Ownership industry through timely resolution of affairs for both external and internal customers
Vacation Planning Counselor, 2014 to Current
Diamond Resorts CorporationBrian Head, UT,
  • assist owners with product knowledge
  • book owner reservations & collect annual HOA dues
  • provide alternatives to best utilize product
  • create urgency for future travel plans
  • assist with clarifying owner issues and concerns
  • follow up with owners on need be basis
  • maintain all department SPI's and goals
  • effective communication with internal departments for greatest possible owner outcome
  • maintain up to date knowledge on products and policies
Vacation Counselor, 2011 to 2013
Wyndham ResortsCity, STATE,
  • 2007- Westgate Resorts- promoted to Owner Relations Lead within 6 months employment
  • 2007- Westgate Resorts- consistent 5 Star Performance for full 6 months
  • 2008- Westgate Resorts-employee of the quarter
  • 2010- Westgate Resorts- lead performer in Mortgage Payout Campaign $350K collected in one month
  • 2012- Wyndham Resorts- ratings of 100% on Owner Surveys for 4 consecutive months
  • 2014-current- over 15 large drops accumalated for heart & soul
  • 2017- exceeded in both heart & soul and nuts & bolt month of March
Education and Training
: , Expected in Present
Valencia College - Orlando, FL
: , Expected in 2007
Westgate Real Estate Academy - Orlando, FL
-Certificate of completion
: , Expected in 2005
Oak Ridge High School - Orlando, FL
-High School Diploma
Supervising, Microsoft Word (excel spreadsheet and power points) and 14 years of timeshare experience
Additional Information
  • PERSONAL: quick learner, self motivated and goal orientated, personable and reliable, team player and ability to motivate others, and ability to adapt quickly to new environments and responsibilities. 

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School Attended

  • Valencia College
  • Westgate Real Estate Academy
  • Oak Ridge High School

Job Titles Held:

  • Vacation Planning Counselor
  • Vacation Counselor


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