Sociable serving skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
10/2020 to 02/2021
UtilityDart Container Of Michigan – Urbana, IL,
Completed detailed inspections on shingle machine equipment to check safety and functionality.
Kept detailed records of available and functioning equipment and alerted manager of issues and discrepancies.
Identified problems during daily work inspections and addressed concerns.
Maintained performance by cleaning and l lubrication catchers and components.
Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
02/2018 to 12/2019
ServerNew Castle Hotels Llc – Lexington, KY,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Provided exceptional service to customers per day at establishment.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Collaborated with host, bus person and cook to serve up food and beverage options.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Greeted newly seated guests quickly and efficiently.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Prepared and served cold, hot and beverages to guests.
05/2001 to 01/2012
ServerNew Castle Hotels Llc – Shelton, CT,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Provided exceptional service to all customers per day at establishment.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Collaborated with host, bus person and cook to serve up food and beverage options.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, apprnish stations to assist kitchen staff.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Greeted newly seated guests quickly and efficiently.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Reviewed identification for patrons before serving alcoholic drinks.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Sent orders to kitchen staff by pos.
Prepared and served cold, hot and beverages to guests.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Processed customers' payments and provided receipts.
Rearranged tables and chairs, located or rolled extra silverware and fill salt and pepper shakers to prepare for large groups.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Planned and prepared workflow schedules, delegating tasks for 25-member team.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Directed and led employees, supervising activities to drive productivity and efficiency.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Set up for events with up to [Number] attendees, preparing serving and appetizer trays and setting tables.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
Education and Training
Expected in
Bachelor of Science: Human Services Post University - Waterbury, CT GPA:
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