Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Proactive customer service associate with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
Accomplishments
Supervised team of ten staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Collaborated with team of ten in the development of cleaning service.
Utility 1 assembled medical Equipment.
Small Machine Operator in the medical flied.
Skills
Customer service
Communication
Problem resolution
Leadership/ Supervisor skills
Project organization
MS Office/Excel/ Power point
Shipping and Receiving
Inventory Control
Assembler and Production
Inventory Maintenance
Packaging
Operating small machinery
Assemble Medical Equipment
Work History
Utility 1 , 02/2020 to Current Consolidated Container Company Llc – Verona, PA,
Completed daily maintenance tasks in record time to maximize productivity.
Kept work area clean, neat and well-stocked to maximize productivity.
Handled medical equipment supplies and hazardous chemical materials safely.
Closely monitor equipment availability and functionality to maximize production and keep detailed records.
Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
Safely and effectively handle wide range of cleaning products and solutions.
Produce parts and assemblies quickly and efficiently within tolerances.
Positively engaged with customers and maintained professional appearance at all times as company representative.
Check inventory to restock cleaning and medical supplies before leaving for job sites.
Operating small machinery Tip Forming Plastic welding system Inc. Bosch Do-boy B-550M, Weber Model 4300 pro-apply machinery.
Assembling Medical Equipment.
Cleaner, 09/2020 to 01/2021 Central Lakes College – Staples, MN,
Excellent customer service skills.
Used time management and efficient cleaning methods to meet deadlines.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Very Detailed Oriented and organized.
Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Handled equipment, chemicals and materials properly and with caution.
Worked alongside other cleaners to complete jobs in corporate office buildings.
Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Delivered quality customer service to address urgent needs and cleaning requests.
Organized and used industrial cleaning products following strict safety procedures.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Supervised supplies in inventory and submitted reorder requests.
Assistant Preschool Teacher, 08/2015 to 08/2020 Ymca Kansas City – Bonner Springs, KS,
Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
Promoted sensory development by providing access to different textures.
Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Educated students in foundational concepts such as shapes, numbers and letters.
Organized snack time and nap hours.
Maintained tidy and clean classroom consistent with safety and health standards.
Encouraged children to interact with each other and participate in group activities.
Assisted teacher with developing creative program suitable for preschool children.
Communicated with parents on daily basis.
Supervised 20 to 30 children weekly.
Warehouse Supervisor/Customer Service Representative, 02/2011 to 02/2015 Banom Glove Co. – City, STATE,
Excellent computer skills, Word, Outlook, Excel, Powerpoint and Microsoft Office.
Entered customer interaction details in sales system to track requests, document problems and record account balances.
Very detailed oriented and organized.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Maintained accurate inventory records to provide data for use in audits and completion of order requests
Wrapped pallets in shrink wrap prior to loading.
Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Performed inventory control, such as counting and stocking merchandise.
Managed 150 customer calls per day in creased sales by 15%.
Supervised shipping and receiving, distribution, and workplace safety.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Contacted customers to return routine and general calls promptly.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Recommended products to customers and suggested other options if preferred product was unavailable.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Contributed to company achieving and holding industry-leading customer service ratings.
Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Entered customer information into customized computer system with Excel, Outlook and Word to document and organize client records.
Excellent customer service and communication skills.
Education
Associate of Arts: , Expected in 06/2031 Delaware County Community College - 100 Bond Dr, Downingtown, PA 19335, GPA:
High School Diploma: , Expected in 06/2011 Downingtown East High School - 50 Devon Dr, Exton PA 19341, GPA:
High School Diploma: , Expected in 06/2011 Technical College High School - 443 Boot Rd, Downingtown Pa, 19335 , GPA:
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School Attended
Delaware County Community College
Downingtown East High School
Technical College High School
Job Titles Held:
Utility 1
Cleaner
Assistant Preschool Teacher
Warehouse Supervisor/Customer Service Representative
