USAA/Total Loss RepresentativeUSAA – San Antonio, TX
Provides claims service to members/customers regarding claims service events involving vehicular total loss.
Documents the loss, addresses immediate questions regarding the claims process and reviews and analyzes the vehicle settlement value.
Applies knowledge of coverage to initiate and/or conclude claims as appropriate.
Contribute to enterprise business goals through enterprise referrals and relationship building.
Explains procedures and answers inquiries for adjusting auto total loss claims.
Analyzes information obtained to establish compliance for regulatory requirements and settlement value.
Evaluates and negotiates settlement of automobile first and third party physical damage claims within established settlement authority limits and negotiates any excessive storage charges.
Provides coordination with internal functions to include appraisal operations, SIU, Region Counsel, Subrogation and Salvage.
Provides appropriate and timely integrated solutions to USAA member.
Contributed ideas and offered constructive feedback at weekly meetings.
06/2007 to 06/2011
USAA Recovery CollectorUSAA – San Antonio, TX
The general purpose of the Collections Support Specialist position is to protect the financial interests of USAA by communicating with internal business partners, members and interested third parties to support the collection efforts for all levels of delinquency.
Maintains and completes required account verification, and documents all contact information.
Maintain credit card and consumer lending accounts and approve Consumer Credit Counseling Service (CCCS) payment plans.
Works under general supervision; Acquires and applies advanced knowledge of policies, processes, and industry practices.
Uses established procedures and significant experience to carry out complex work assignments.
Has advanced knowledge of more than one product line procedures and processes.
Works to resolve moderately complex issues and identifies appropriate issues for escalation.
Communicates verbally and/or in writing with members, attorneys, debt management and settlement agencies, and other 3rd parties in attempt to settle debt.
Completes required account verification/maintenance and documents all contact information.
Maintains advanced knowledge of and follows all applicable local, state and national laws and regulations surrounding the collections industry.
USAA Total Loss Representative
BA: Organizational Development University of the Incarnate Word - Organizational Development
USAA Night Club Toastmasters Toastmasters International District 55 KNOWLEDGE/SKILLS/ATTRIBUTES Member Contact/Back Office-Service Claims - Property & Casualty Evaluate Losses Identify Adverse Risk Initiate Losses Collections Collaboration and Team Building Communication Demonstrate Adaptability (Agility) Drive for Results.