usaa rep resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Organization Advocate and Representative bringing strong background in customer service. First-line resource in identifying member needs, working to facilitate internal organization and offering solutions to workplace issues. Advertise and inform members of participation in meetings and events that promote group objectives.

  • Sales
  • Scheduling
  • Sales Goals
  • Client Needs Assessment
  • Appointment Setting
  • Market Strategy
  • Account servicing
  • Customer Relations
  • Client Service
  • Inbound and Outbound Calling
  • Complaint resolution
  • Cash Register Operation
  • Food Preparation
  • Shipping and Receiving
  • Microsoft Outlook, Word and Excel
  • Shipping, receiving and warehousing
Work History
USAA Rep, 03/2018 - 12/2019
Minnehaha County Sioux Falls, SD,
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
Correctional Officer, 09/2013 - 04/2015
1St Meridian Care Services Escondido, CA,
  • Oversaw 475 juveniles in correctional residential facility setting.
  • Supervised and directed juvenile movement during various activities on and off campus.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Restrained juvenile inmates when disturbances required physical intervention.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Maintained custody and control of 475 inmates housed in Max security unit.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Arranged for medical and dental care of inmates.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Completed intake paperwork, fingerprints and searches.
  • Booked new inmates into facility and processed inmates for release.
  • Determined and assigned inmates to appropriate housing.
  • Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
Caregiver, 07/2008 - 01/2012
Home Instead Senior Care Home Office City, STATE,
  • Promoted development of healthy lifestyle to meet health and wellness objectives.
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Developed rapport to create safe and trusting environment for care.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
  • Traveled to clients' homes to provide healthcare services and promote continuity of care.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
  • Administered medication as directed by physician.
Associate Of Business Administration: Business Administration, Expected in 05/2010
University Of Phoenix - Tempe, AZ
Status -
Master Of Business Administration: Business Administration And Management, Expected in
Bossier Parish Community College - Bossier City, LA
Status -

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Resume Overview

School Attended

  • University Of Phoenix
  • Bossier Parish Community College

Job Titles Held:

  • USAA Rep
  • Correctional Officer
  • Caregiver


  • Associate Of Business Administration
  • Master Of Business Administration

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