Excellent Communication Skills Strong Organizational Skills Fast Learner Problem Solver with Conflict Resolution Strong Client Relations Courteous Demeanor with an Energetic Attitude Able to adapt to changing business systems and multiple demands
July 2008 to July 2011452 Combat Support Hospital － Neenah, WI
Emergency Care Training Non-Commission Officer Significantly increased customer satisfaction and retained client relations by successfully researching and rapidly resolving client concerns in a calming manner.
Improved working processes by considerably enhancing the knowledge, skill level, and the ability of personnel to perform in the field by bringing in experts to introduce the latest technology and training aids that reflected what is currently utilized in the field.
Assisted in implementing and editing policy and procedural guidelines while keeping staff informed for training and career progression.
Submitted applications for Army Service Schools and advancement.
Developed personnel tracking spreadsheets and submitted unit status reports biweekly to the Brigade Command staff.
Also requested and tracked orders for training and job development.
Followed-up and kept track of qualified personnel to ensure all training requirements were completed for several overseas humanitarian missions prior to departure.
Participated on weekly and bi-weekly conference calls.
Conducted intervention counseling with personnel, and documented and filed incident reports.
Ensured 30, 60, and 90-day drafted training schedules complied with command guidance.
U.S. Army Recruiter January 2007 to June 2008Montebello, CA
Consulted with school representatives, parents of perspective applicants, and others regarding employment and career opportunities with the Army, which included a detail description of the Army's occupational and organizational structure.
Held formal and informal discussions when presenting to service organizations and student bodies about the advantages of the Army.
Displayed and distributed recruiting publicity material.
Conducted interviews, counseled perspective enlistees, and evaluated applicants' occupational, educational, and psychological background to determine what programs specifically matched the applicant's request.
Assisted in administering the Armed Services Vocational Battery (ASVAB) test, and provided test results to applicants', parents', or school officials.
Received an award for successfully impacting a recruit promotion to a higher rank and grade of pay seven days prior to entering basic training.
Out of 45 recruiters in 5 recruiting stations located in the Covina Recruiting Company, this task had never been accomplished.
Phlebotomist September 2006 to December 2006St. Mary Medical Center － Long Beach, CA
Followed established guidelines for laboratory specimens by accurately collecting timed specimens.
Also included initialing, dating, and recording the blood specimen tubes that were collected, while understanding the importance of timing in instances of therapeutic drug levels.
Matched and labeled laboratory requisition forms and specimen tubes, properly completed laboratory accession records, and organized paperwork for the morning draws among 4 to 6 phlebotomists.
Adhered to all laboratory safety guidelines and upheld the standards of sanitation and sterilization by maintaining a clean phlebotomy area, as well as ensuring supplies were stocked at all times.
Performed other duties when needed, such as processing incoming specimens, collecting data, and aiding the technologist.
Health Care Specialist August 2004 to August 2006Madigan Army Medical Center － Fort Lewis, WA
Supervised enlisted personnel in the medical section of the Soldier Readiness Processing Center, which included the conduction of performance evaluations and in-service training on new equipment and devices.
Upon staff absences, medical leaves, or vacations, ensured there was coverage in areas needed.
Reviewed medical charts for the appropriate immunization or blood tests needed, performed various medical immunizations, drew blood specimens, and checked vision for eyewear.
Maintained soldiers' medical records in Med-Pros and Mods website to ensure information remained current.
Kept up the storage area by stocking new supplies and maintaining the inventory.
Attended all required staff trainings to meet and retain CPR and Medic certifications.
R.N. Associate Degree : CurrentEl Camino Community College － Torrance, CA
degree : General Studies, 1986Seattle Central Community College － Seattle, WAGeneral Studies
Veterans Organization Member, American Legion-Jackie Robinson Post 252, Los Angeles, CA * 1998 - Current
Member, Mount Tabor Missionary Baptist Church, Los Angeles, CA * 2007 - Current