LiveCareer-Resume

tutor resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Administrative Specialist, Customer Success Manager, and Support Technician with over 8.5 years of background supervising and monitoring employee performance, overseeing daily functions and coordinating workflow. Stays focused and organized and manages multiple high priorities. Versed in developing office budgets and implementing new office procedures to reduce inefficiencies.

Skills
  • Flexible Working Hours
  • Activity-Based Learning
  • Foundational Knowledge
  • Innovative Teaching Methods
  • Configuring equipment
  • Problem-Solving
  • Budgeting and reporting
  • Personnel training and development
  • Inter-department collaboration
  • Troubleshooting systems
  • System Repair
  • Attention to Detail
  • Active Listening
  • 10+ Years of Customer Service Experience
  • Critical Thinking
  • Clerical Support
  • MS Office
Education and Training
American Military University Charles Town, WV, Expected in 06/2020 Bachelor of Arts : Criminal Justice - GPA :
Personnel Administration School Marine Corps Base Camp Lejeune, NC, Expected in 11/2016 Certificate : General Administration - GPA :
Army Quartermaster Center And School Fort Lee, VA Expected in 09/2011 92G Certificate : Culinary Arts - GPA :
Martin Van Buren High School Queens Village, NY Expected in 06/2009 High School Diploma : - GPA :
Experience
Oxbow Academy - Tutor
Provo, UT, 04/2022 - Current
  • Reviewing classroom or curricula topics and assignments
  • Working with students to help them understand key concepts, especially those learned in the classroom
  • Teaching skills to improve academic performance, including study strategies, note-taking skills and approaches to answering test questions
  • Demonstrating academic best practices for specific subjects and assignments, including research and writing tactics
  • Conducting practice tests to track progress, identify areas of improvement and help set goals for exam preparation
  • Providing students positive and constructive feedback
  • Offering feedback to program manager.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed team communications and information for meetings.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Conducted study exercises to help student pass class exam or improve scores on standardized tests.
City Of Austin, Tx - Human Resources Manager
Austin, TX, 07/2020 - Current
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Provided HR consultation services to leadership and department heads.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Held exit interviews and documented information discussed with employees.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Enforced payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
North Country Academy - Administrative Specialist
Issaquah, WA, 04/2016 - 09/2020
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Maximized quality assurance standards and controlled downtime to meet revenue targets
  • Produced highly accurate internal and external letters and memoranda
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Prepared project documents, reports and brochures
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty
  • Handled incoming and outgoing mail
  • Handled client correspondence and tracked records to foster office efficiency.
  • Identified communication channels to set roadmap to distribute information.
  • Created and updated records and files to maintain document compliance.
  • Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Primrose School - Food Specialist
Arvada, CO, 01/2011 - 07/2015
  • Maintained inventory of food supplies and ingredients by conducting regular stockades, ordering low-stock items and frequently updating inventory lists
  • Used sensor-based thermometers to track temperatures in holding areas, refrigerators and food preparation spaces to reduce risk of spoilage and protect against food-borne illnesses
  • Participated in preparing various dishes by paring, dicing, washing and chopping vegetables and fruits, and creatively used garnishes to dress up dishes
  • Set and oversaw weekly and special event menu plans
  • Developed recipes and menus by applying understanding of market demand and culinary trends
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Participated in preparing various dishes by paring, dicing, washing and chopping vegetables and fruits and creatively used garnishes to dress up dishes.
  • Maintained inventory of food supplies and ingredients by conducting regular stocktakes, ordering low-stock items and frequently updating inventory lists.
Company Name - Assistant Teacher
City, State, 03/2013 - 07/2013
  • Prepared lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
  • Presented subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods
  • Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips
  • Organized and supervised games and other recreational activities to promote physical, mental, and social development
  • Took class attendance, and maintain attendance records.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
Company Name - Customer Success Manager
City, State, 10/2011 - 02/2013
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Oversaw address of customer requests for friendly, knowledgeable service and support.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Scheduled appointments to meet customer needs and resolve key concerns.
  • Communicated well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.
  • Assessed customer issues, researched solutions and implemented corrective actions to maintain high satisfaction.
  • Assessed monthly reports to review client activity and identify opportunities.
Languages
English :
Native/ Bilingual
Negotiated :
Haitian-Creole :
Native/ Bilingual
Negotiated :
French :
Professional
Negotiated :

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Resume Overview

School Attended

  • American Military University
  • Personnel Administration School
  • Army Quartermaster Center And School
  • Martin Van Buren High School

Job Titles Held:

  • Tutor
  • Human Resources Manager
  • Administrative Specialist
  • Food Specialist
  • Assistant Teacher
  • Customer Success Manager

Degrees

  • Bachelor of Arts
  • Certificate
  • 92G Certificate
  • High School Diploma

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