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Tutor Resume Example

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Bronwyn
Gauthier
Professional Summary

The majority of my work experience has been with the public and/or teaching

I enjoy working with people but can work alone just fine

Am organized , and once sufficiently trained can perform the task at hand

Being in the aviation industry I amused to tight schedules and working independently ; I am also used to needing to be flexible

Skills
  • Excellent communicator
  • Works very easily with public and customers
  • Values time and is not late
  • Self starter and is responsible for planning and organizing activities and lesson plans for multi age teen groups
  • Can and does work easily alone
Education
University Of North FloridaJacksonville, FL12/1995Bachelor of Arts: History
Regent UniversityVirginia Beach, VAMaster of Arts: Communications
Work History
Providence Extension Program - Tutor
Jacksonville, FL08/2018 - Current
  • Created special handouts, study guides and assessments to evaluate and boost student knowledge.
  • Responded to after hours email and telephone requests to provide students assistance with specific questions.
  • Worked with students in classrooms, small study areas or home environments to provide educational support.
  • Updated required logs and student documentation to keep records accurate and current.
  • Responsible for the instruction of teens from grade 7 to 9 in Geography, World History and American History and Grammar
  • Plan weekly lessons and implement these lessons to a normal classroom
United Airlines Inc.- Flight Attendant
Chicago, IL05/1997 - 09/2001
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Reassured and comforted passengers during turbulent flights and unavoidable delays.
  • Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Addressed passengers' concerns about delayed and canceled flights and resolved issue through [Action].
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
  • Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
  • Relayed updates and information to passengers after confirming key details with pilot and [Job Title].
  • Promoted safety, comfort and welfare of passengers by [Action] and [Action].
  • Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Maintained excellent attendance record, consistently arriving to work on time.
Holiday Inn- Front Desk Receptionist
Jacksonville, FL03/1993 - 12/1995
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation.
  • Performed basic bookkeeping activities, including [Task] and [Task] and used [Skill] to implement updates to accounting system.
  • Maintained transaction security by verifying payment cards against identification.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collaborated with [Type] and [Type] team members to handle guest requirements from check-in through check-out.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Greeted [Number] daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Volunteered to help with special projects, assuming variety of tasks and duties, including [Task] and [Task].
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Resolved customer issues quickly and notified [Job Title] immediately when problems escalated.
  • Entered customer data using [Type] software and updated information whenever patrons changed rooms.
  • Used [Software] to process reservations, check-ins and check-outs.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Carefully transcribed phone messages and relayed to appropriate personnel within [Number] minutes of each call.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Oversaw fast-paced front desk operations at busy [Type] facility with as many as [Number] nightly guests.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
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Resume Overview

Companies Worked For:

  • Providence Extension Program
  • United Airlines Inc.
  • Holiday Inn

School Attended

  • University Of North Florida
  • Regent University

Job Titles Held:

  • Tutor
  • Flight Attendant
  • Front Desk Receptionist

Degrees

  • Bachelor of Arts : History
    Master of Arts : Communications

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