Experienced, dedicated, motivated, Trilingual Professional with over 13 years of business, legal, medical and customer service experience and critical thinking skills. Qualifications: Ability to communicate effectively with individuals from all backgrounds and uphold high standard of customer service. Strong knowledge of insurance industry, medical and legal terminology .Strong negotiation skills .Hard and honest worker. Detail-oriented organizational skills in a multi-tasking environment. BUSINESS /Computer /Languages: Microsoft Office System, Word and Excel, Entry-level Quick Books. International interpreter and translator in Polish and Russian .Excellent at multi-tasking and exceptionally detail-oriented. Transcribing/finalizing pleadings Legal research/case notes: Knowledge of and familiarity with the legal terminology, basic laws and procedures of the court system. Transcribing, drafting and finalizing pleadings. Excellent computer-research skills and familiar with various legal resources at Stamford Courthouse Law Library including judicial website. Completely at ease in courtroom setting, worked with various court personnel and other advocates in the legal system Main Achievements Recognized as Excellent Interpreter with ,,exceeding company expectations'' performance awards right from the first month of the employment. Rendered correct concepts/meanings between source and target languages following clarity, tone, complexity and style from one language into another. Provided strict renditions of the messages including every detail of the conversation. Employed instruction follows and managed the conversation/call flow.
Trilingual Interpreter, 05/2012
to 07/2012 LogistiCare, Inc. Healthcare Management & Financ – North Haven,
Translated and provided customer service for nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits.
Provided best quality service in three languages for LogistiCare's clients which base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals.
Trained new employee how to provide superior customer service to clients, efficient and accurate entering of all customer service requests into LogistiCare's data management system, performing all gate keeping functions related to trip authorization, documenting and resolving complaints and issues.
Help to solve any complaints.
behalf of the company as well support management in three languages.
Global Interpreter, 10/2012
to Current Language Line
Language Line Present Handlings calls on demand, and render meaning of conversations on the consecutive mode of interpretation between speakers of Polish and English.
Processed information quickly and concisely, recognizing sensitive cultural differences and act professional and courteous at all times.
Using appropriate industry terminology and understands common industry procedures and practices.
Handling calls that involve simple or complex, non-technical or technical subjects in the following fields:
Federal Agencies —- supporting Homeland Security, disaster
planning and response, customs and border patrol, immigration, taxpayer, and
Public Safety – 9-1-1 services and emergency dispatch. Also
supporting investigations, and arrest procedures.
Public Health – supporting outreach and improved health outcomes
in LEP communities for community medical and health services.
Social Services- including diverse programs such as public
information, benefit administration, community outreach.
Protective Services Agencies – services supporting children,
women, and the elderly.
Correctional Facilities – cost effective, on-demand language
services for basic communication, health, and legal issues.
Regulatory Agencies –assisting in inspections, interviews, and
information for housing, environmental, workplace, and other areas.
Courts and Justice System – ensuring access to justice for
general information, arraignments, hearings, parole, communication with family
members, etc., and improving overall efficiency in crowded court systems.
Attorneys-provide help in legal depositions, case reviews and other services
they may need.
Education – K-12 communication with parents, community outreach.
quick claims processing and customer service, Improve claims investigations,
Evaluate borderline legal claims ,Enhance help desk service, Easily explain
benefits, Take recorded statements, Support for Auto and Home Quotes, Sell
insurance internationally. Individual Businesses, banks, financial institution
to 09/2011 Heart of Angels, LLC
Home health care placement agency.
Coordinated all of the services that are necessary by the family, doctors, medical providers, client and the in-house assessment by the Heart of Angels.
provided clients with a very cost efficient, one on one individual care management and the necessary specialized RN,LPN,CNA,HHA Companion and Caregivers.
Interview and Hired Care providers that are trained with long term medical care experience and certifications followed up on physical therapy exercise by the patient's doctor or physical therapist recommendations and care plan.
medical Interpreter Per diem, 01/2006
to 01/2012 LogistiCare INC – MA
Interpreter/ Translator / Certified Counselor/Ad, 01/2006
to 01/2007 Maximus - Helping Government Serve People – New York City,
Advocated on behalf of individuals until negotiations were completed Interpreted and translated in three languages as an advocate for individuals until negotiations were completed Performed a variety of key service related functions, addressing member inquiries and provided education, outreach and enrollment services to help members make informed decisions when choosing a health care plan and primary care provider.
Negotiated until problems were solved and provided for management review.
Trained new employee in three languages on Maxstar and New York's Medicaid Choice.
Translated spreadsheets to monitor Maxstar telephone calls and created reports for Program.
Created and maintained a centralized filing system in three languages for all project documents, manual and electronic by updating master filing index, electronic document files and folders in the project server.
Coordinated and provided help to consumers in three languages with substance abuse and mental health problems by counseling,.
Casting Director/Manager, 01/2001
to 01/2005 Stanley Kaplan Agency – New York,
Managed talent agency, hired models and actors for television commercials, organized all aspects of television commercials, supervised major events sponsored by private companies, promoting key clients.
Played key role in production of television commercials, collaborating with actors, producers, photographers, clients and marketers to identify and define essential components to ensure success.
Coordinated talent recruitment and scheduled casting appointments for national talent agency.
Arranged television commercials and magazine photo shoots with national photographers and TV stations, publications.
Agent/Customer Service Representative /Manager, 01/1996
to 01/2000 AIG – Bialystok
Licensed Health and Life Insurance Agent ( AIG and Amplico Life) Managed 150 employee Promoted and marketed creation of client's policy Trained newly acquired recruits in business sales and marketing.
Generated new business and maintained client policies.
Successfully acquired an average of 180 new customers per month at an understaffed customer service company, generating a 12% growth in revenue.
Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing policies information.
Earned "Top Seller" for two consecutive quarters in 1999 Managed quality communication, customer support on life insurance, long term and retirement plan presentation for each potential client.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Attended local, regional and national trade shows for business product development training as defined by territory needs.
Served as main liaison between custom.
State of CT Interpreter/Translator, Interpreters & Translators INC
Volunteer, Legal Acumen
In-depth knowledge of legal proceedings, briefs, motions, client assessment, contract negotiation and review.
Legal Document Review Litigation Able to assist attorneys with trial preparation, developed trial exhibits to motions and reviewed/organized documents for trial discovery.
Legal Administration Tasks Generated, typed, formatted and edited letters, documents, motions, briefs and forms.
Prepared witness, discovery, pleading, trial and exhibit binders for oral argument and depositions.
Help National Organization update information on Court Procedures for all cities in the state of Included creating database with referrals and information on local Agencies in the local area.
Confirmed phone numbers, websites and email addresses were accurate for local courthouses and clerk's offices in State of Florida and created database.
BA: science and languages,
Maximus Training Course: Customer Representative and Advocate Certificate
Prudential Insurance and Kaplan Financial Education course in Life, Accident and Health completed.:
Bachelor's degree : BA : science and languages , Maximus Training Course: Customer Representative and Advocate Certificate
Prudential Insurance and Kaplan Financial Education course in Life, Accident and Health completed. :
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