Travel Planner & Guide Resume Example
I am a customer oriented person who enjoys working with the public. I've traveled extensively as a travel agent and personal guide for those with discriminating needs. My area of expertise is Europe, concentrating on the United Kingdom.
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Experienced travel guide with over 40 years of experience in travel business . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Sharp and energetic Travel Agent successful at troubleshooting and handling customer support issues in a timely manner. Bilingual and well-traveled with active listening, relationship-building, customer service and interpersonal skills.
Sales-oriented personality and practiced communicator committed to working with a successful team. Looking for a position in a fast-paced agency environment focused on delivering the best client experiences.
Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base.
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Sentinel Technologies Inc – Livonia , MI
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Asked open-ended questions to better ascertain client needs and determine best travel offerings.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Maintained operational proficieny in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Frederickburg Travel – City , STATE
United Airlines Inc. – City , STATE
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Compiled customer feedback and recommended service delivery improvements to management.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Educated customers on promotions to enhance sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Mary Baldwin College - City, State
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Resume Overview
School Attended
- Mary Baldwin College
Job Titles Held:
- Travel Planner & Guide
- Travel Agent & Tour Guide
- Customer Service Representative
Degrees
- Bachelor of Arts : History , 06/1975
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