Travel Consultant/Tour Manager Resume Example
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TRAVEL CONSULTANT/TOUR MANAGER
Summary
Energetic, hard-working, client-focused Sales Manager with over 15 years experience in International Travel Management, impressive track record of maintaining customer satisfaction and building a solid customer base, contract drafting,
Agent To utilize my skills and expertise to the best of my ability, without compromise, in a work environment, particularly an organisation that gives prospect for further career development
Experience
01/2006
Bickford Senior Living － Midland
- Sales and Marketing/Tour and Operations Manager.
- Tasks:.
- Provide support to the directors and act in absence of Managing Director.
- Company marketing.
- Overseeing daily company operations.
- Management and reporting of daily company accounting transactions.
- Compose outgoing company correspondences.
- Preparation and payments of HR payroll and tax deductions.
- Management of dedicated client and corporate travel accounts.
- As the key staff member, meeting with new and potential clientele, visitors and delegates, that the company was handling at any particular time.
- Authorized representative of the company at meetings, seminars, workshops, and worldwide tourism trade events.
- Management of customer satisfaction through creation of feedback avenues from corporate clientele and tour groups, information that is collected and disseminated to the company management and staff, for use as a reference in future similar tasks.
- Organise tours for visiting delegates, with compiled detailed itineraries and provide comepetent tour guides if outsourcing is required.
- Assist with new staff recruitment.
- Manage immersion, evaluation and career development of staff, i.e.
- scheduling required training, both new and remedial , and HR mediation.
- Initial contact for troubleshooting and resolving office system errors.
- Management of company website.
- Preparation of submissions for RFPs, procurement and contract documents with potential and existant clients.
- Achievements:.
- Contributed to an increase in company sales by securing profitable corporate accounts.
- Suggested new products and services that increased company earnings by up to 20%.
- Represented the company at the World Travel Market, 2007, and secured business ties with foreign travel agencies and tour operators.
02/2001 to 01/2004
Travel Consultant/Tour ManagerGlobetrotters Travel And Tours Ltd － City
- Carried out flight and hotel reservations, and airline ticketing for incoming customers and corporate clientele.
- Prepared tour itineraries for individuals and groups to tourist sites within the country and region.
- Supplemented training courses for new staff, hence facilitating performance efficiency.
- Achievements:.
- Contributed to an increase in company sales by securing profitable corporate accounts.
- Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while preserving exemplary service to all customers.
01/2001 to 01/2004
Senior Sales Representative/ Accounting AssistantHouse Of Seafood － City
- Tasks:.
- Company marketing.
- Assisted with general accounting functions; prepared payroll payment vouchers and issuing cheques upon proper approval of authorized persons, and maintained accurate accounting records of daily transactions.
- Achievements:.
- Secured new clientele hence contributing to an increase in company sales and revenue.
- Sourced new suppliers, with cheaper but similar quality goods which contributed to a degrease in cost items, and subsequently an increase in company sales and revenue due to more client purchases at cheaper rates.
Education and Training
2011
DiplomaInternational Air Transport Association － CityCanada
Travel Agency Management (self-study programme)
2005
M.B.A: Information TechnologyUganda Martyrs UniversityUgandaInformation Technology
2003
Higher Diploma: Software EngineeringCityUgandaSoftware Engineering
2000
Uganda Advanced Certificate of Education (A' Levels)
1995 - 1998 Nabisunsa Girls' School Kampala, Uganda
*Uganda Certificate of Education (O' Levels)
SHORT COURSES AND TRAININGSKaboja Secondary School － CityUganda
2010
Amadeus East Africa Kampala, Uganda
*Certificate, Global Fares and Air Reservations.
2004
Various short courses in International Business Management.United States International UniversityKenya
2003
Galileo International Kampala, Uganda
*Certificate, Global Fares and Air Reservations.
AWARDS
Certified Travel and Tourism Professional - International Air Transport Association (IATA), Montreal, Canada
Certificate of recognition for service - Faculty of Business, Uganda Martyrs University.
Interests
President, Skål International - Kampala Chapter, 2013 - 2015
*Treasurer, The Uganda Association of Travel Agents (TUGATA), 2011 & 2012
*Executive Committee Member, The Uganda Association of Travel Agents (TUGATA), 2010 - 2011
*Executive Committee Member, Skål International, 2011 - 2012
INTERESTS
Literature, travel, film, photography, computers, group activities; sports, team-centered projects.
Languages
English (Fluent - written, spoken).
*Swahili (Fluent - written, spoken)
*French (Fair - written, spoken)
Skills
accounting, general accounting, Agency, clientele, client, clients, customer satisfaction, English, fast, French, HR, International Business, Director, Managing, marketing, Market, mediation, meetings, office, payroll, procurement, quality, recruitment, reporting, Sales, scheduling, seminars, tax, troubleshooting, website, workshops, written
Additional Information
- GROUPS AND ASSOCIATIONS: *President, Skål International - Kampala Chapter, 2013 - 2015 *Treasurer, The Uganda Association of Travel Agents (TUGATA), 2011 & 2012 *Executive Committee Member, The Uganda Association of Travel Agents (TUGATA), 2010 - 2011 *Executive Committee Member, Skål International, 2011 - 2012 INTERESTS Literature, travel, film, photography, computers, group activities; sports, team-centered projects.
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Resume Overview
School Attended
- International Air Transport Association
- Uganda Martyrs University
- Kaboja Secondary School
- United States International University
Job Titles Held:
- Travel Consultant/Tour Manager
- Senior Sales Representative/ Accounting Assistant
Degrees
- Diploma
Travel Agency Management (self-study programme)
M.B.A : Information Technology
Higher Diploma : Software Engineering
Uganda Advanced Certificate of Education (A' Levels) 1995 - 1998 Nabisunsa Girls' School Kampala, Uganda *Uganda Certificate of Education (O' Levels) SHORT COURSES AND TRAININGS
Amadeus East Africa Kampala, Uganda *Certificate, Global Fares and Air Reservations.
Various short courses in International Business Management.
Galileo International Kampala, Uganda *Certificate, Global Fares and Air Reservations. AWARDS Certified Travel and Tourism Professional - International Air Transport Association (IATA), Montreal, Canada Certificate of recognition for service - Faculty of Business, Uganda Martyrs University.
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