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TRAVEL AGENT/Customer Service Representative Agent Resume Example

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TRAVEL AGENT/CUSTOMER SERVICE REPRESENTATIVE AGENT
Professional Summary
  • Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
  • Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base.
  • Original Travel Agent with over 20 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Punctual self-starter with unprecedented skills in languages and customer service.
  • Sharp and energetic Travel Agent successful at troubleshooting and handling customer support issues quickly.
  • Multilingual (Spanish, German, Russian, English, French) and well-traveled with active listening, relationship-building, customer service and interpersonal skills. Sales-oriented personality and practiced communicator committed to working with successful team.
  • Eager travel consultant with passion to sell and focused on leisure travel. Strong research background and love of all things travel. Extensive career in travel and hospitality working with clients pursuing vacation of lifetime.
  • Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of Cuban, German and Russian history, architecture and events.
  • Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Work History
ANEXTOUR - RUSSIA TOUROPERATOR - TRAVEL AGENT/Customer Service Representative AgentVARADERO, CUBA10/2018 - 12/2020
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Asked open-ended questions to better ascertain client needs and determine best travel offerings.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Helped senior managers make effective decisions based on current and accurate reporting.
  • Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
  • Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
  • Maintained consistent record of completing projects in accordance with schedule and budget requirements.
  • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
  • Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Strategiclly displayed travel brochures and other promotional materials to foster brand awareness.
  • Facilitated workplace productivity by effectively coordinating appointment schedules and itineraries and managing accounts and budgets.
ANEXTOUR- GERMANY - TRAVEL AGENT/Customer Service RepresentativeVARADERO, CUBA11/2017 - 04/2018
DERTOURISTIK GmBH- GERMANY - TRAVEL AGENT/Customer Service RepresentativeVARADERO, CUBA05/1999 - 10/2017
Frosch International Travel -GERMANY - TRAVEL AGENT/Customer Service RepresentativeVARADERO, CUBA05/1998 - 04/1999
Skills
  • Interpersonal communications
  • Marketing
  • Travel research
  • Conflict resolution
  • Office and staff streamlining
  • Vendor interaction
  • Spanish, German, Russian, English language fluency
  • Accounts payable and receivable
  • Special needs travelers
  • Service-oriented
  • Company policy adherence
  • Corporate compliance
  • Efficient
  • Courteous
  • Cash handling
  • Issue resolution
  • Guest satisfaction specialist
  • Leadership
  • Team building
  • Diligent
  • Hospitality background
  • Reservations management
  • Guest accommodations
  • Team oversight
  • Hospitality industry
  • Guest relations
  • Resort experience
  • Documentation
  • Employee interaction
  • POS systems
  • Guest experiences
  • Sale expertise
  • Detail oriented
  • Windows, Word, Excel, Power Point knowledge
  • Corporate policies
  • Public speaking
  • Networking
  • Decision-making
  • Training and development
Education
02/1989D. MENDELEEV UNIVERSITY oF CHEMICAL TECHNOLOGYMOSCOW, RUSSIAMaster of Science: PRODUCTION oF RADIOISOTOPES
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Resume Overview

Companies Worked For:

  • ANEXTOUR - RUSSIA TOUROPERATOR
  • ANEXTOUR- GERMANY
  • DERTOURISTIK GmBH- GERMANY
  • Frosch International Travel -GERMANY

School Attended

  • D. MENDELEEV UNIVERSITY oF CHEMICAL TECHNOLOGY

Job Titles Held:

  • TRAVEL AGENT/Customer Service Representative Agent
  • TRAVEL AGENT/Customer Service Representative

Degrees

  • Master of Science : PRODUCTION oF RADIOISOTOPES

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