Customer Service / Data Entry / Transportation (Rail)
Hard Working.Flexible Team Player.Extensive Computer & Data Entry Experience
Transportation Coordinator January 2005 to CurrentCalumet Specialty Product's Partners Corporate Office － Indianapolis, IN
Verify accuracy of intermodal freight invoices against current contract pricing and internal data base Enter payment information of verified freight invoice in data base for accounts payable to submit payment Provide daily updated list of empty/loaded railcars as they move towards the refinery Bill railcars with information provided from plant to appropriate customer with previously confirmed contracts Monitor railcars to/from final destination including exports, divert and/or expedite when necessary Converse with railroads on any delays or interruptions of service and relay information to internal customer service.
Provide back up for colleagues when needed Coordinate with fellow rail administrators weekly to make sure all rail fleets are right size Monthly teleconference with various railroads to address issues and create an action plan for resolution.
July 1995 to December 2004AT&T
Service Order Administrator September 2000 to December 2004Greenwood, IN
Compiled data listing results for over 250 co-workers daily, weekly and monthly; productivity tracking for center's results.
Issued appropriate credits and debits to customer accounts.
Issued orders to disconnect, suspend and/or restore accounts in accordance with faxed customer requests.
Contacted customers to advise of status of claims.
Assisted users of AT&T internal computer systems in use of applications and ordered system passwords and id's.
Billing Clerk September 1998 to December 1999Billing Control Office － Pittsburgh, PA
Verify SBS bills.
The job entailed checking rates, taxes, discounts and various other aspects of the bill as well as cosmetic requirements for accuracy.
Billing Clerk February 1996 to September 1998Billing Control Office － Pittsburgh, PA
Revise and review manual bills for distributing and mailing to customers.
Process consists of the input of billing data into TSO and 3B database systems, printing the revised bills, and distributing the corrected billing to the proper clerk or department.
Created revised bills to reflect corrected customer invoices.
Procuring generation numbers, updating the account information and bill status databases were additional functions.
Handled some system problems because of my extensive knowledge of bill revision systems.
Frequently partnered with WEFOS Billing System Development group to correct system problems.
Education and Training
Excel, Word ClassesUniversity of Pittsburgh Community College of Allegheny County － Pittsburgh, PA
*Knowledge maneuvering in various railroad web sites such as Railconnect, KCS, UP, CSXT, BNSF, CN, CP and several short lines
accounts payable, billing, Billing System, contracts, customer service, databases, data base, database, mailing, Excel, Word, pricing, taxes, TSO, web sites
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