Over 20 years of extensive experience within the debt collection industry, navigating successfully through receivables, compliance, curriculum development, and training.
Adept at implementing effective debt collection procedures per industry and federal guidelines. Worked in tandem with Human Resources to address staffing needs through all phases of the internal hiring process. Keen ability to work in an often stressful, fast-paced environment while motivating others to succeed.
Internal Security Awareness and applicable federal compliance regulations Understanding third party debt collections
Fair Debt Collections Practices Act (FDCPA) and local, state and federal debt collection regulations •
Ontario Systems Flexible Automated Collection System (FACS) •
Negotiations (scripting, overcoming objections- rebuttals, client specifics, etc.) •Management training: interpersonal communication skills, conflict resolution, keys to effective communications, email etiquette, maneuvering change, and team building
Professional Collection Specialist
Essential Collection Skills and Techniques
Collecting with Confidence FDCPA: Facts Fiction & Reality,
Assoc. of Credit & Collections Professional
TECHNOLOGY LexisNexis, PLO, IDI Core, Artiva Manager, Taleo ATS, Microsoft Office
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