Training Coordinator Resume Example

Over 20 years of extensive experience within the debt collection industry, navigating successfully through receivables, compliance, curriculum development, and training.
Adept at implementing effective debt collection procedures per industry and federal guidelines. Worked in tandem with Human Resources to address staffing needs through all phases of the internal hiring process. Keen ability to work in an often stressful, fast-paced environment while motivating others to succeed.

• Trained 400+ debt collection specialists responsible for securing millions of dollars in unpaid debt in industries such as automotive, banking, and student and personal loans.
• Created a reinforcement training program that contributed overall to an increase in productivity, increase in revenue, and increase in client satisfaction.
• Designed training curriculum and modules with successful proven techniques in the following subjects:

Internal Security Awareness and applicable federal compliance regulations Understanding third party debt collections

Fair Debt Collections Practices Act (FDCPA) and local, state and federal debt collection regulations •

Ontario Systems Flexible Automated Collection System (FACS) •

Negotiations (scripting, overcoming objections- rebuttals, client specifics, etc.) •Management training: interpersonal communication skills, conflict resolution, keys to effective communications, email etiquette, maneuvering change, and team building

Professional Collection Specialist

Essential Collection Skills and Techniques

Skiptracing

Collecting with Confidence FDCPA: Facts Fiction & Reality,

Assoc. of Credit & Collections Professional

TECHNOLOGY LexisNexis, PLO, IDI Core, Artiva Manager, Taleo ATS, Microsoft Office