Keep medical office operations smooth and efficient by organizing files, scheduling appointments and assisting patients. Background includes working in healthcare and office settings to handle all provider and patient needs. Good interpersonal and communication skills. Well-organized with demonstrated knowledge of healthcare procedures and administrative operations in office environments. Experienced with insurance forms, charts and other business correspondence. Forward-thinking and friendly with distinguished ability to multitask, modernize offices and streamline procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Enthusiastic student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media.
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- Monitored Buses processes to understand Protocol and procedures.
- Grasped new materials, processes and programs quickly to maximize performance.
- Worked alongside senior team members to learn all related job tasks and roles.
- Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs.
- Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed.
- Engaged students in discussions to promote interest and drive learning.
- Helped students build learning and study skills to achieve life-long educational goals.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
- Directed group activities to promote immersive, play-based learning.
- Promoted learning by leveraging traditional and modern instructional strategies.
- Provided notes and reports on school day activities to primary teacher.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Reported problem students to principal to maintain control of classroom.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Updated group medical records and technical library to support smooth office operations.
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in the office with our main provider.
- Interviewed patients to collect medical information and insurance details.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Prepared and sent financial statements to support bookkeeping functions.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
- Maximized office efficiency by answering more than 30 incoming calls per day to provide office information and transfer calls to desired personal.
- Handled all office supply ordering including ink cartridges, toner and paper
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Straightened up the waiting room so that it remained neat and organized.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Took messages from patients and promptly relayed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Observed strict HIPAA guidelines at all times according to company policy.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Set up appointments for physician visits and procedures using calendar software.
- Processed patient payments and scanned identification and insurance cards.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
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Resume Overview
School Attended
- Oconee Fall Line Technical College
- Strayer University
Job Titles Held:
- Trainee
- Substitute Teacher
- Medical Receptionist/ Assistant
Degrees
- GED
- BBA
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