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theme park resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Strong leader and skilled CSR focused on balancing safety and enjoyment for every activity. Talented in overseeing works, managing records and supervising schedules to meet business targets. Excellent customer service abilities and attention to detail in all facets of operations. Accomplished supervisor experienced in team leadership and staff management in related roles. Continuously improves team performance and service offerings with proactive management strategies. Offers excellent conflict resolution and decision-making abilities.

Skills
  • Data Management
  • Critical Thinking
  • Supervision & Leadership
  • Training & Development
  • Problem Resolution
  • Friendly, Positive Attitude
  • Customer Service
  • Basic Math
  • Computer Skills
  • PPE Use
  • People Skills
  • Team Building
  • Reliable & Trustworthy
  • Active Listening
  • Organizational Skills
  • Flexible Schedule
  • Good Work Ethic
  • Conflict Resolution
  • Fluent in Spanish
  • Microsoft Office
  • Planning & Organizing
  • Relationship Building
Experience
05/2014 to 09/2023
Theme Park Domino's Pizza Apison, TN,
  • Managed supply inventory for team and distributed resources to meet demand.
  • Guided patrons to exits or provided instructions in emergency situations.
  • Understood and followed oral and written directions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked the concesio stand, cleaned, and organized the cabanas and surrounding water area
09/2020 to 03/2023
CSR Ferguson Salinas, CA,
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, to facilitate customer service.
  • Demonstrated excellent communication skills iconsumer complaints.
  • Developed strong customer relationships t
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • process new, cancel, and transfer electric and gas services
  • Created notifications and work orders at customer request
  • examples -payment investigations , reconnect services, request transfer of payments from one acct to another requested by customers
01/2018 to 10/2018
CSR, Sales DS Services City, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Assessed customer needs to provide assistance and information on product features.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Used technology resources to assist customers in locating and selecting items.
  • Adhered to company initiatives and achieved established goals.
  • Tracked company inventories,
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
08/2013 to 01/2014
CSR SYKES City, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education and Training
Expected in 12/2010 to to
GED:
Central Florida Community College - Chiefland, FL,
GPA:

Awards from GED classes

Science

Math

Reading

Language Arts

Additional Information
  • Reliable and on time
  • Hard worker
  • Fast learner
  • Have multiple experiences in customer service and complaints
  • Great attitude, work well with others
  • Adjust well with changes in the workplace
  • Have experience in multiple systems
  • examples - MSC/ CCS/ Finesse/ Saiso/ search Credit Bureau information / payment process system

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Resume Overview

School Attended

  • Central Florida Community College

Job Titles Held:

  • Theme Park
  • CSR
  • CSR, Sales
  • CSR

Degrees

  • GED

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