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The Salvation Army Associate Counselor / Intake Coordinator Resume Example

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THE SALVATION ARMY ASSOCIATE COUNSELOR / INTAKE COORDINATOR
Core Qualifications
LDRPS, BIA Professional, UNIX, Harte Hanks, Cognos Impromptu, SAS v. 8.0, Informix SQL, Excel, Word, Access, Microsoft Project.
Experience
01/2013 to Current
The Salvation Army Associate Counselor / Intake CoordinatorAdult Rehabilitation Center
01/2011 to 01/2012
ARC
  • Carry a maximum individual caseload of 35 individuals who are seen for scheduled appointments on a bi-weekly basis and for crisis counseling as needed.
  • Maintain written documentation of all counseling sessions.
  • Work cooperatively with all ARC staff, beneficiaries and other outside agencies.
  • Attend weekly staff meetings and present case information as requested, including documentation of phase progress.
  • Develop and maintain a network of outside referral sources by telephone, letter, and personal contact.
  • Ensure the house tracking system is maintained and updated at least weekly, including changes to counseling assignments, bed assignments, and work therapy assignments.
  • Interview, assess, and process necessary paper work for applicants to the ARC program, striving to maintain a full capacity at all times.
  • Assist potential applicants with the completion of all required forms and provide applicants who are not appropriate for admission with resources of other suitable services.
  • The Hartford Analyst Business Resiliency Strategic Initiatives & Technology Coordinated the completion of IT business resumption plans to meet Business Resiliency Office compliance requirements and testing.
  • Created partnerships with Senior IT Leaders and Subject Matter Experts to create IT business resumption plans for high-level functions and Business Resiliency Office controls.
  • Participated in Command & Control activities for Crisis Management Events and lead testing of business resumption plans prior to organization's planned crisis management testing.
  • Performed complex analysis on disaster recovery plans and resolved any gaps and issues identified.
  • Trained other employees on Business Resiliency policies and applications.
01/2005 to 01/2011
Senior Business AnalystShared Application Services
  • Drove ING Group policy for Disaster Recovery across the Shared Application Services organization.
  • Coordinated the completion of disaster recovery compliance requirements and testing.
  • Created partnerships with IT Managers and Subject Matter Experts to align IT DR policies with Business Continuity functions and Crisis Management controls.
  • Trained other team members on all Disaster Recovery and Business Continuity policies and applications.
  • Reviewed IT interface documentation with Corporate Audit Services.
  • Provided guidance on IT control guidelines and standards to IT teams (e.g.
  • Segregation of Duties, Logical Security, Automated Controls, and Change Management) Tracked audit items for all IT projects.
  • Researched and resolved all SAS70 and SOX audit items with IT Managers.
  • Provided a status report on remediation efforts and audit issues.
  • Conducted status meetings with IT Managers and provided back-up support to the Project Manager at status meetings.
  • Tracked IT projects to completion using Microsoft Project and Excel.
01/1996 to 01/2004
Bank of America
  • Gathered requirements, developed documentation, designed and executed test plans and procedures for acceptance testing of new or modified applications and/or systems in the Data Warehouse.
  • Executed test plans, SQL test scripts and procedures for acceptance testing of new Dimensional Models and modified tables in the Marketing Data Mart (MDM).
  • Worked with DBAs and Data Modelers to ensure proper table structure prior to setup of QA database.
  • Tracked project completion using Microsoft Project.
  • Provided ad hoc decision support programming to the business lines using the SQL software and database capabilities of the Data Warehouse environment, as well as, the Marketing Data Mart (MDM) and other desktop software.
  • Provided programming support for various aspects of the marketing promotion process: exploratory data analysis to determine targets using SQL & SAS.
  • Generated customized reports as needed to support business lines using SQL and Excel.
  • Ensured quality and accuracy in all aspects of the work through quality assurance reporting.
  • Researched and resolved database and report content problems to the satisfaction of the client.
  • Provided Quality Assurance analyst support and testing for the Data Warehouse environment and other warehouse databases.
  • Trained new team members as well as new users from the business lines on how to use the Data Warehouse effectively.
Education
2010
B.S: Business ManagementBaypath College － Longmeadow, MABusiness Management 3.57 cum laude
1990
Certificate in COBOL ProgrammingComputer Processing Institute － East Hartford, CT
1988
High School DiplomaWest Side High School － Newark, New Jersey
Work History
Lead Quality Assurance Tester Data Warehouse Department
Skills
ad, Analyst, back-up, bi, Change Management, COBOL Programming, Cognos Impromptu, HARDWARE, content, counseling, crisis management, client, data analysis, Data Warehouse, databases, database, decision support, Disaster Recovery, documentation, forms, Informix SQL, marketing, meetings, Access, Excel, Office, Microsoft Project, Word, network, policies, programming, progress, promotion, quality, quality assurance, QA, reporting, SAS v, SAS, scripts, SQL, Strategic, tables, telephone, therapy, UNIX, written
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Resume Overview

Companies Worked For:

  • Adult Rehabilitation Center
  • ARC
  • Shared Application Services
  • Bank of America
  • Lead Quality Assurance Tester Data Warehouse Department

School Attended

  • Baypath College
  • Computer Processing Institute
  • West Side High School

Job Titles Held:

  • The Salvation Army Associate Counselor / Intake Coordinator
  • Senior Business Analyst

Degrees

  • B.S : Business Management
    Certificate in COBOL Programming
    High School Diploma

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