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the prep school of mckinney resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I am a highly motivated and organized customer service representative with over 10 years of experience. I have a proven track record of providing exemplary customer service, resolving various customer inquiries, and improving customer satisfaction. My passion for customer service and problem solving has enabled me to provide an exceptional customer experience. I possess strong communication and interpersonal skills that allow me to effectively interact with customers and colleagues. I am experienced in using various customer service systems and software, and am proficient in MS Office and the Internet. I am confident that my skills and experience can make a positive contribution to your organization.

Skills
  • Strong Attention To Detail Scheduling Customer Service Phone Systems Organizational Skills.
  • Answering Incoming Calls Verbal And Written Communication Data Entry Experience
  • Time Management Skills 10 Key/65 Wpm Time Management Company Standards
  • Multitasking and Prioritization
  • Customer Data Confidentiality
  • Call Documentation
  • Issue and Complaint Resolution
  • Customer Retention Strategies
  • De-escalation Techniques
  • Responding to Difficult Customers
  • Customer Account Management
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Creative Problem Solving
  • Data Entry
  • Verbal and Written Communication
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Microsoft Office Expertise
  • Schedule Mastery
  • High-Energy Attitude
Experience
11/2021 to 04/2023 The Prep School Of Mckinney Caliber Collision | Parker, CO,
  • The Prep School of Mckinney, Maintained classroom discipline using developmentally appropriate techniques
  • Performed day-to-day administrative tasks such as maintaining information files and processing paperwork
  • Took all necessary and reasonable precautions to protect students, equipment, materials and facilities
  • Organized and supervised activities to promote physical, mental and social development
  • Established supportive and compassionate relationship with students with special needs
  • Encouraged parents to advocate for child's individual educational needs
  • Conducted safety checks and ensured safe learning environment
  • Participated in program training, weekly staff meetings and case management meetings
  • Organized and prepared materials for daily instruction
  • Implemented afterschool and summer camp curriculum.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Taught children foundational skills in colors, shapes and letters.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.
  • Met with parents to discuss child behavior and academic progress.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Created and implemented developmentally appropriate curriculum addressing learning styles.
  • Incorporated music, art and theater into lesson planning.
  • Administered and documented results of student assessments.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
10/2019 to 11/2021 CUSTOMER SERVICE REPRESENTATIVE Primrose Schools | Saint Charles, MO,
  • Provided personal care per Home Health Aide Care Plan
  • Coached and provided feedback to staff on regular basis
  • Directed, planned and initiated appropriate action independently and responsively in-home care situations
  • Established and maintained appropriate rapport with patient and family
  • Observed, assessed and recorded patient's physical and mental condition and reports any changes
  • Maintained necessary records for client care documentation
  • Met standards set by agency demonstrating flexibility, commitment and adaptability
  • Met with supervisor on regular basis to review patient referrals
  • Provided communication on departmental expectations, motivated team members and identified opportunity for improvements
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
09/2015 to 10/2019 PRE-K ASSISTANT TEACHER Elwyn | Darby, PA,
  • Maintained classroom discipline using developmentally appropriate techniques
  • Performed day-to-day administrative tasks such as maintaining information files and processing paperwork
  • Took all necessary and reasonable precautions to protect students, equipment, materials and facilities
  • Organized and supervised activities to promote physical, mental and social development
  • Established supportive and compassionate relationship with students with special needs
  • Encouraged parents to advocate for child's individual educational needs
  • Conducted safety checks and ensured safe learning environment
  • Participated in program training, weekly staff meetings and case management meetings
  • Organized and prepared materials for daily instruction
  • Implemented afterschool and summer camp curriculum.
02/2014 to 09/2015 ASSISTANT TEACHER Primrose School Of Stonebrooke | City, STATE,
  • Assessed each student's progress in curriculum knowledge and skills
  • Prepared and gathered materials for instructional purposes
  • Assisted teacher with collating and distributing materials
  • Supervised, evaluated and planned assignments for teacher assistants and volunteers
  • Demonstrated effective leadership, team building and written skills
  • Supported mission, vision, values and goals of school
  • Supervised assistants, aides and volunteers in classroom
  • Participated in program training, weekly staff meetings and case management meetings
  • Established supportive and compassionate relationship with students with special needs
  • Conducted both student and teacher led parent conferences
  • Developed and implemented innovative methods for providing instruction to students
  • Provided evidence of student performance and progress
  • Followed policies, regulations and procedures of school district.
Education and Training
Expected in 06/2013 to to HIGH SCHOOL DIPLOMA | ANNA HIGH SCHOOL, Anna, TX GPA:

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Resume Overview

School Attended

  • ANNA HIGH SCHOOL

Job Titles Held:

  • The Prep School Of Mckinney
  • CUSTOMER SERVICE REPRESENTATIVE
  • PRE-K ASSISTANT TEACHER
  • ASSISTANT TEACHER

Degrees

  • HIGH SCHOOL DIPLOMA

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