The Cleaning Specialists Resume Example Conduent Incorporated

THE CLEANING SPECIALISTS

Summary

Detail-oriented [Job Title] skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done.

Bilingual house cleaner Title] offering [Number10] years of experience and fluency in English and [Language English]. Skilled at independently handling all types of cleaning, including floors, bathrooms and work areas. Learns quickly on job and multitasks with ease.

Skills

Able to liftr] lbs.

Buffing and waxing
Interior and exterior cleaning
Fluent in English

Rug shampooing
Floor waxing
Minor repairs

Experience

The Cleaning Specialists | 10/2018 to CurrentConduent Incorporated - Milwaukee , WI

Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
Performed and documented routine inspection and maintenance activities to meet client expectations.
Restocked supplies, replacing toiletries, liners and soaps.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Interacted pleasantly with clients and guests when performing daily duties.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Requested maintenance orders to fix non-working equipment and address room damage.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
Responded to emergency cleaning requests to meet client expectations.
Transported trash and hazardous waste to appropriate disposal area.
Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
Performed dusting, leather and wood surface polishing and wall washing on [Timeframe] basis.
Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on [Timeframe] basis.
Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Checked inventory for required supplies and made lists for needed cleaning products.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Educated customers on special pricing opportunities and company offerings.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Consulted with customers to determine best methods to resolve service and billing issues.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Assessed customer needs and upsold products and services to maximize [Type] sales.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Responded to customer requests for unavailable products and suggested other suitable options.
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Returned all routine and general customer calls in good time.
Managed high-volume of inbound and outbound customer calls.
Evaluated customer account information to assess current issues and determine potential solutions.
Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Promoted building security, locking doors and checking electrical appliances for safety hazards.

Customer Service Representative | 10/2016 to 01/2018Smart Pawn & Jewelry - Richmond , VA

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Set up and activated customer accounts to maintain QA satisfaction levels.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Documented conversations with customers to track requests, problems and solutions.
Evaluated customer account information to assess current issues and determine potential solutions.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Assistant Manager | 10/2014 to 12/2017Associated Supply Company - City , STATE

Enforced company policies and procedures to strengthen operational standards across departments.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Directed and led employees, supervising activities to drive productivity and efficiency.
Delegated daily tasks to team members to optimize group productivity.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

Education and Training

Sequoia High School - - City,State | | High School Diploma08/1985

Resume Overview

School Attended

Sequoia High School

Job Titles Held:

The Cleaning Specialists
Customer Service Representative
Assistant Manager

Degrees

Sequoia High School - City , State | High School Diploma

The Cleaning Specialists Resume Example

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