CUSTOMER SERVICE AND SALES REPRESENTATIVE Proven success building and maintaining business relationships with clients by providing prompt and accurate service. Talented, energetic, and resourceful professional with over four years of customer service, sales, and administrative experi- ence within the real estate industry. Adept at providing client servicing and facilitation of product sales through various chan- nels. Demonstrated ability to deepen and retain client relationships through needs assessment and solution offerings from em- ployer products and services. Highly effective communication, persuasion, and negotiation skills used to achieve sales targets. § Proficient in gathering information and closing on product sales, demonstrating intermediate skills and knowledge of em- ployer products and benefits. § Proven consultative sales solution skills, including the ability to articulate a clear, concise return-on-investment value state- ment. § Utilizes a client-centered approach in identifying customer's concerns, performing the tasks required to resolve the issue accurately and timely, and following-up as necessary to ensure a satisfactory resolution. § Demonstrated ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment. The Human Resources Manager CHASE Dear Sir/Madam, I am very interested in applying at Chase, as advertised on your career portal. My experience and qualifications corrobo- rates perfectly to your needs. Accordingly, I have attached my resume for your perusal. In summary, I have over four years of customer service experience in a needs-based real estate sales environment. My background includes providing friendly assistance to customers face-to-face and via phone while successfully enhancing customer response strategies and managing overall customer service functionality. Assessing client needs, responding to inquiries and concerns, and recommending products to drive sales are just a few of the areas in which I excel, consist- ently demonstrating an unwavering commitment to optimizing customer loyalty. Throughout my experience, I have be- come adept at solving problems, collaborating with fellow team members, and proactively following up with custom- ers--all while demonstrating a steadfast focus to efficient administration and customer service excellence. Furthermore, I possess the following attributes as a dedicated worker: § Proficient at organizing and prioritizing customer service and administrative duties, maintaining confidentiality of docu- ments and detailed preparation of reports and projects. § Skilled at gathering information and closing on product sales, demonstrating intermediate skills and knowledge of em- ployer products and benefits. § Gifted communicator who is well versed in managing diverse people with proven ability to form strong relationships and gain the trust of colleagues and clients at all levels. § Adept at building relationships with colleagues and stakeholders, working well with people of all levels with a friendly and professional outlook. § Proven ability to work under pressure coupled with strong flexibility to adapt to changes within a fast-paced environment. § Excellent analytical skills with proven ability to manage conflicting and changing priorities. § Expert skills using Microsoft Office Suite including Word, Excel, and PowerPoint as well as working knowledge of industry- relevant software. Details of my background are documented in the enclosed resume. I hope that you would find my experiences and ac- complishments interesting enough to warrant a personal meeting. Please take a moment to contact me to discuss my qualifications and your needs in depth. I appreciate you taking time to review my credentials. Thank you very much. Sincerely, Kenneth Pryor Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in [Software].
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